What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Zoom Reviews
Karan S.
- Role: Human Resources
- Industry: Consulting
- Involvement: End User of Application
Submitted May 2025
Boosting Business Growth With Zoom
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom meeting is an advanced communication tool which provides an excellent user interface and tons of options to create a room instantly to start a meeting on required internal agendas and topics. I have used Zoom since my 1st job at a call center, there before EOD we all connect via a meeting link to discuss daily achievements and targets, to show graphical charts and pie charts to show the growth of business using it's advance features such as screen-share, add additional member via single invite link and other features to share the docs and required information easily and effectively.
What is your favorite aspect of this product?
Screen-sharing, Quick meeting invite, option to share the docs while on call, Raise hands for questioning about any query and other features helped us a lot to manage internal communication and meetings very easily. Its user interface is also very easily understandable for a beginner as well.
What do you dislike most about this product?
Nothing as of now
What recommendations would you give to someone considering this product?
Anyone can consider who wants to setup a Corporate office, BPO, KPO or Sales business.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Jodi R.
- Role: Industry Specific Role
- Industry: Manufacturing
- Involvement: End User of Application
Submitted May 2025
Streamline Your Meetings with Zoom
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom provides waiting room feature which prevents unauthorized participants from joining meetings.
What is your favorite aspect of this product?
My favorite aspect automatic updates which keeps the platform secure.
What do you dislike most about this product?
The user interface could be more modern and advanced for customization.
What recommendations would you give to someone considering this product?
You can train you team on Zoom security features to prevent unauthorized access.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Tony P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
sharp for secure meetings.
Likeliness to Recommend
What differentiates Zoom from other similar products?
zoom’s security features outdo discord for private talks, with controls that lock down sensitive discussions. it’s my safe space for confidential calls.
What is your favorite aspect of this product?
end-to-end encryption ensures only invited guests hear the call. the lock meeting option blocks latecomers, keeping things tight. the passcode requirement adds an extra layer of protection.
What do you dislike most about this product?
security settings can be fiddly, needing careful setup to avoid slip-ups.
What recommendations would you give to someone considering this product?
for secure meetings, zoom’s protections give peace of mind.
Pros
- Enables Productivity
- Efficient Service
- Effective Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
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