Zoom Logo Award Winner Product Badge
Zoom Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

84

Instant Messaging

83

Keyboard Mouse Control

83

Application Share

82

Virtual Whiteboard

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

80

Vendor Support

79

Zoom Reviews

Vilom O.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Strong Features for Advanced Meetings

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom has several features, including breakout rooms for interactive meetings.

What is your favorite aspect of this product?

Perfect for webinars and hundreds-person training events.

What do you dislike most about this product?

Some people find the UI cluttered, especially with new additions.

What recommendations would you give to someone considering this product?

Ideal for large organisations and schools that need powerful conference tools.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Saves Time

David O.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Zoom is more affordable to use for online meeting

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

With Zoom, we can talk to clients, stakeholders and also do online video meeting from anywhere on any device. As well has feature for recording which is useful in recording videos during the meeting and then watch for later in the future for training and quality assurance

What is your favorite aspect of this product?

I do like how easy it is to setup a meeting by just creating a meeting link to share with members to join the meeting without having to worry about any software. As well Zoom comes with a free version which accommodates more people in the meeting for 45 minutes and has the screen sharing to share content with team for collaboration

What do you dislike most about this product?

Well Zoom is sometimes unstable to use and requires a strong internet connection because often would buffer and makes the meeting to break where other members would hardly hear other members in the meeting

What recommendations would you give to someone considering this product?

I would recommend the Zoom for online meetings

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Swetha M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Reliable and feature-rich video platform.

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

1. Use- Friendly Interface: Zoom's intuitive design makes it easy for users of all technical levels to join and manage meetings seamlessly. 2. High-Quality Video and Audio: Compared to competitors, Zoom consistently delivers stable and clear video and audio, even in low band with environments. 3. Wide Platform Support: Zoom works smoothly across various devices and operating systems including desktop, mobile, and web browsers. 4. Breakout Rooms: Its robust breakout room functionality is particularly beneficial for workshops, training sessions, and team collaborations. 5. Scalability: Zoom supports meetings of varying sizes.

What is your favorite aspect of this product?

The ease of use and reliability, whether hosting a quick team meeting or a large webinar, the platform is intuitive and consistently performs without glitches.

What do you dislike most about this product?

1. The time limit on free accounts for group meetings can be restrictive for smaller teams or non-profits with limited budgets. 2. Audio quality inconsistencies can be frustrated, especially during high-band width usage or in areas with weak internet connections. 3. Limited customisation options for meeting backgrounds and user interface compared to competitor my leave some users wanting more personalization.

What recommendations would you give to someone considering this product?

1. For the best experience invest in a stable and high speed internet connection to avoid disruptions during meetings. 2. Take some time to explore and understand Zoom's features such as breakout rooms, whiteboarding, and advanced sharing options to maximize its potential. 3. If you are organisation requires hosting your meetings or webinars, consider upgrading to a paid plan for extended participant limits and additional tools. 4. Review and configure zooms security settings, such as enabling waiting rooms and passwords, to prevent unauthorised access to meetings.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

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