


What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Zoom Reviews

Richardson J.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2024
Fantastic product!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Best quality
What is your favorite aspect of this product?
Best quality and instant video call features
What do you dislike most about this product?
No major new features like AI
What recommendations would you give to someone considering this product?
ZOOM is great and easy use
Pros
- Unique Features
- Respectful
- Helps Innovate
- Enables Productivity
Please tell us why you think this review should be flagged.

Sulaiman S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2024
Feature rich but needs to handle some pain points.
Likeliness to Recommend
What differentiates Zoom from other similar products?
One key feature that i like the most about Zoom is its breakout room While many competitors offer breakout rooms, Zoom’s implementation is widely praised for its ease of use and robust host controls. This feature is invaluable for educators, event organizers, and team collaborations. Zoom supports a wide range of meeting sizes, from one-on-one sessions to webinars with thousands of attendees. Its flexible plans accommodate individuals, small businesses, and large enterprises.
What is your favorite aspect of this product?
standout feature of Zoom is its virtual background options. These tools allow users to customize their visual presence, making meetings more engaging and professional: Virtual Backgrounds: Users can replace their actual background with an image or video, ideal for maintaining privacy or creating a polished, branded look. Blur Background: A simple blur option ensures focus remains on the user rather than the surroundings.
What do you dislike most about this product?
One of the biggest drawbacks of Zoom is its dependency on strong internet connectivity for optimal performance. While Zoom has implemented technologies to adjust video and audio quality based on bandwidth, the experience can still degrade significantly under poor network conditions. Common issues include: Audio and video lags that disrupt the flow of meetings. Connection drops, particularly for participants with unstable internet. Screen-sharing delays, especially when presenting large or high-resolution files.
What recommendations would you give to someone considering this product?
Here are some recommendations for anyone considering Zoom: 1. Evaluate Your Needs 2. Invest in Reliable Internet 3. Learn the Features 4. Pay Attention to Privacy Settings 5. Test Hardware Compatibility Feel free to contact me to know anything about Zoom
Pros
- Reliable
- Enables Productivity
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.

Karan M.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Dec 2024
Outstanding product for its price point.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is different from other video conferencing tools mainly because it is simple, can grow with needs, and has many features. Its main advantage is that it can host big meetings with up to 1,000 participants, which is great for both small teams and large companies. Its easy-to-use design makes it simple for everyone, no matter their technical skills, which is a big plus compared to more complicated options. With high-definition video and excellent audio transmission requiring limited bandwidth, assurance of smooth delivery to any user is dependent on a good network condition.
What is your favorite aspect of this product?
My favourite feature is the breakout rooms, as Zoom allows for the easy division of huge meetings into several smaller ones. It makes it extremely ideal for teamwork and brainstorming in workshops, even for e-learning or virtual classes. It improves people's ability to be more attentive and gives them the ability to go into specific activities with a subset of their participants before the whole team gets back together. It is a business and education game-changer because it allows greater flexibility and efficiency in the management of varied meeting formats.
What do you dislike most about this product?
What I most dislike about Zoom is that it needs an internet connection to work properly. Where the internet may be slow or unstable, the sound and video will get worse, causing interruptions in meetings. Additionally, the free plan on Zoom has a good offer, though the 40-minute limit in group meetings feels too short for users who require longer talks. The interface is friendly, but it could use easier controls for handling bigger meetings better. This should include more efficient tools in terms of participant management as well as faster access to features like polls and reactions.
What recommendations would you give to someone considering this product?
. Evaluate Your Needs, Test the Free Plan, Explore Integrations, Familiarize Yourself With Security Settings
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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