Zoom Logo Award Winner Product Badge
Zoom Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

84

Instant Messaging

83

Keyboard Mouse Control

83

Application Share

82

Virtual Whiteboard

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

80

Vendor Support

79

Zoom Reviews

Richardson J.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Best quality

What is your favorite aspect of this product?

Best quality and instant video call features

What do you dislike most about this product?

No major new features like AI

What recommendations would you give to someone considering this product?

ZOOM is great and easy use

Pros

  • Unique Features
  • Respectful
  • Helps Innovate
  • Enables Productivity

Sulaiman S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Feature rich but needs to handle some pain points.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

One key feature that i like the most about Zoom is its breakout room While many competitors offer breakout rooms, Zoom’s implementation is widely praised for its ease of use and robust host controls. This feature is invaluable for educators, event organizers, and team collaborations. Zoom supports a wide range of meeting sizes, from one-on-one sessions to webinars with thousands of attendees. Its flexible plans accommodate individuals, small businesses, and large enterprises.

What is your favorite aspect of this product?

standout feature of Zoom is its virtual background options. These tools allow users to customize their visual presence, making meetings more engaging and professional: Virtual Backgrounds: Users can replace their actual background with an image or video, ideal for maintaining privacy or creating a polished, branded look. Blur Background: A simple blur option ensures focus remains on the user rather than the surroundings.

What do you dislike most about this product?

One of the biggest drawbacks of Zoom is its dependency on strong internet connectivity for optimal performance. While Zoom has implemented technologies to adjust video and audio quality based on bandwidth, the experience can still degrade significantly under poor network conditions. Common issues include: Audio and video lags that disrupt the flow of meetings. Connection drops, particularly for participants with unstable internet. Screen-sharing delays, especially when presenting large or high-resolution files.

What recommendations would you give to someone considering this product?

Here are some recommendations for anyone considering Zoom: 1. Evaluate Your Needs 2. Invest in Reliable Internet 3. Learn the Features 4. Pay Attention to Privacy Settings 5. Test Hardware Compatibility Feel free to contact me to know anything about Zoom

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

Karan M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Outstanding product for its price point.

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom is different from other video conferencing tools mainly because it is simple, can grow with needs, and has many features. Its main advantage is that it can host big meetings with up to 1,000 participants, which is great for both small teams and large companies. Its easy-to-use design makes it simple for everyone, no matter their technical skills, which is a big plus compared to more complicated options. With high-definition video and excellent audio transmission requiring limited bandwidth, assurance of smooth delivery to any user is dependent on a good network condition.

What is your favorite aspect of this product?

My favourite feature is the breakout rooms, as Zoom allows for the easy division of huge meetings into several smaller ones. It makes it extremely ideal for teamwork and brainstorming in workshops, even for e-learning or virtual classes. It improves people's ability to be more attentive and gives them the ability to go into specific activities with a subset of their participants before the whole team gets back together. It is a business and education game-changer because it allows greater flexibility and efficiency in the management of varied meeting formats.

What do you dislike most about this product?

What I most dislike about Zoom is that it needs an internet connection to work properly. Where the internet may be slow or unstable, the sound and video will get worse, causing interruptions in meetings. Additionally, the free plan on Zoom has a good offer, though the 40-minute limit in group meetings feels too short for users who require longer talks. The interface is friendly, but it could use easier controls for handling bigger meetings better. This should include more efficient tools in terms of participant management as well as faster access to features like polls and reactions.

What recommendations would you give to someone considering this product?

. Evaluate Your Needs, Test the Free Plan, Explore Integrations, Familiarize Yourself With Security Settings

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

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