What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Zoom Reviews
Adebanjo A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
Reliable and easy to use, but watch the time limit
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom stands out because it’s super easy to use and it works well even with weak internet
What is your favorite aspect of this product?
Easy accessibility
What do you dislike most about this product?
It can feel a bit too crowded with features I don’t always need
What recommendations would you give to someone considering this product?
If you’re thinking about using zoom, go for it because it’s easy and reliable
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Cindy K.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2025
Love it the best video conference software
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom stands out for its ease of use, reliable video/audio quality, and versatility across industries. Key differentiators include features like breakout rooms, AI tools, and broad device compatibility.
What is your favorite aspect of this product?
My favorite aspect of Zoom is its reliability and ease of use. Even in low-bandwidth situations, it consistently delivers stable video and audio, which is critical for maintaining professional and personal connections.
What do you dislike most about this product?
The most common criticism of Zoom is its overwhelming number of settings and admin controls, especially for new or less tech-savvy users. While its customization is powerful, navigating the backend (especially for hosts or IT admins) can be confusing.
What recommendations would you give to someone considering this product?
If you're considering Zoom, start with the free plan to test its features. Use the desktop app for better performance, explore settings early (especially security), and enable useful tools like breakout rooms. Be aware of the 40-minute group meeting limit on free accounts, and consider integrations with other apps to streamline your workflow. A test run before important meetings is also a smart move.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Anadu G.
- Role: Industry Specific Role
- Industry: Education
- Involvement: End User of Application
Submitted May 2025
Teams and Meet are definitely better options
Likeliness to Recommend
What differentiates Zoom from other similar products?
Great at handling bad network connections.
What is your favorite aspect of this product?
Multiple native platform support.
What do you dislike most about this product?
The software feels less optimized than its competitors.
What recommendations would you give to someone considering this product?
Ensure your platform has enough capabilities to handle this software, such as RAM.
Pros
- Enables Productivity
- Continually Improving Product
- Reliable
- Unique Features
Please tell us why you think this review should be flagged.
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