What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Zoom Reviews
Jishan K.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: End User of Application
Submitted May 2025
For large gatherings, rock solid.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Staying seamless even with a big audience, zoom manages big calls better than discord. For large, regimented debates that must remain on target, it's perfect.
What is your favorite aspect of this product?
Even with hundreds of users sharing displays or chatting concurrently, it is remarkably consistent. When everyone is eager to participate, the raise-hand function helps to keep things orderly. Emphasizing a speaker's footage helps to keep the attention where it belongs.
What do you dislike most about this product?
The analytics for monitoring attendance or involvement are really simple—not much data to deal with.
What recommendations would you give to someone considering this product?
When large group calls call for organization, zoom's a reliable tool.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Krishna A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Vendor Selection and Purchasing
Submitted May 2025
Reliable user friendly versatile
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zooms stand out for its reliability and ease of use. Whether its quick connect to the team or check in the large webinar, the platform rarely glitches.
What is your favorite aspect of this product?
My favorite part about zoom is how effortless it is to schedule and join meetings.
What do you dislike most about this product?
Zoom is how quickly the interface can feel cluttered, especially when managing large meeting.
What recommendations would you give to someone considering this product?
I do recommend taking a bit of Time to explore its setting and feature before hosting your first meeting.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Raghav S.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2025
Very best to connect people online
Likeliness to Recommend
What differentiates Zoom from other similar products?
This is amazing product which makes online meetings very easy and impressive, I can connect with people from all over the world and this is full of features like meetings, team chat and scheduler.
What is your favorite aspect of this product?
This makes my meetings very productive by taking like people in a room. I have all the options to give permission to join the people and can send invites to people to join the meeting.
What do you dislike most about this product?
it's very good no dislikes
What recommendations would you give to someone considering this product?
Make your meetings easier and perfect
Pros
- Trustworthy
- Effective Service
- Inspires Innovation
- Saves Time
Please tell us why you think this review should be flagged.
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