What is ActiveCampaign?

ActiveCampaign is a category-defining Customer Experience Automation Platform that meaningfully connects and engages with customers. It creates optimized customer experiences by automating many behind-the-scenes marketing, sales, and support processes. Businesses of all sizes have access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful cross-channel orchestration, segmentation and personalization.

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Awards & Recognition

ActiveCampaign won the following awards in the Email Marketing category

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ActiveCampaign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ActiveCampaign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ActiveCampaign?

2% Negative
1% Neutral
97% Positive

Pros

  • Acts with Integrity
  • Transparent
  • Security Protects
  • Helps Innovate

Feature Ratings

Average 86

Email Delivery

89

Auto-Responders

89

Campaign Management

87

Text Messaging

87

Dynamic Content

86

Segmentation

86

Content Authoring

86

Contact Database

86

A/B Testing

86

SPAM Compliance

85

Surveys and Polling

84

Vendor Capability Ratings

Average 85

Ease of Data Integration

87

Ease of Customization

86

Quality of Features

86

Business Value Created

86

Ease of IT Administration

85

Ease of Implementation

85

Breadth of Features

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

83

Vendor Support

81

ActiveCampaign Reviews

Synthia M.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

ActiveCampaign is very easy to use

Likeliness to Recommend

10 /10

What differentiates ActiveCampaign from other similar products?

It allows me to automate a lot of tasks, and the cost is reasonable if you don't have a vast amount of connections.

What is your favorite aspect of this product?

The ability to create your own automations, such as audience segmentation, tagging, email sequences, etc., is what I value most. Everything you send is well structured, and the email editor is easy to use.

What do you dislike most about this product?

The sheer depth of its features need some training before they may begin to reap the benefits in your daily job life.

What recommendations would you give to someone considering this product?

Make the most of the three available orientations. Their assistance in getting me set up with custom lists and automations that met my specific requirements was invaluable.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

German Jose F.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

ActiveCampaign is the best digital platform

Likeliness to Recommend

9 /10

What differentiates ActiveCampaign from other similar products?

ActiveCampaign offers a white-label local marketing platform aimed at agencies and marketers supporting physical franchises with online projections for local businesses, and their platform they describe as an end-to-end commerce platform designed for businesses in every thickening period.

What is your favorite aspect of this product?

Agile functions for their customers with multiple locations. A comprehensive establishment scaffold with the tools your team needs to work effectively. Create the plan that best fits the needs of your strategy and get all the assets that partners experience day in and day out.

What do you dislike most about this product?

Aligned with your company's vision, pdm will help you make the most of your membership by giving you access to exclusive promotions and workshops, though not always willing to to help you win in your market.

What recommendations would you give to someone considering this product?

Partnering with ActiveCampaign is more than just a SaaS subscription. The success of your business is your total success and commitment to helping it grow. A unique benefit of a partnership with ActiveCampaign is their dedicated partner development manager.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Effective Service

Alexander A.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

With activecampaign our marketing is a success

Likeliness to Recommend

10 /10

What differentiates ActiveCampaign from other similar products?

We use this software to keep all our client marketing in an orderly fashion and in one control panel. We can keep track of the various communication channels and perform marketing through social media, email, website and text messages, so being close to our customers is very easy.

What is your favorite aspect of this product?

It allows us to perform customer segmentation for the launch of our campaigns, thus ensuring that the content of each campaign, is of interest to each customer. We can also track interactions on social networks and web pages, know the movements of users, the most visited sections and the number of clicks in each section.

What do you dislike most about this product?

Their mobile app doesn't have all the tools I would like, it would be great if they could add all the features of the web version, thus streamlining the work outside the office. Their templates for posts and marketing campaigns are not so modern and current anymore, I would like that in the next update they include more trendy templates.

What recommendations would you give to someone considering this product?

We use ActiveCampaign every day. We send our email newsletter to our customers. We also send a weekly newsletter and tracking our email open rates is very important for our business. In addition, we also use the split test option to send emails with better open rates. The automation part is very simple and we usually use it to automate many steps that used to be done manually.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Inspires Innovation
  • Saves Time

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