What is ActiveCampaign?

ActiveCampaign is a category-defining Customer Experience Automation Platform that meaningfully connects and engages with customers. It creates optimized customer experiences by automating many behind-the-scenes marketing, sales, and support processes. Businesses of all sizes have access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful cross-channel orchestration, segmentation and personalization.

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Awards & Recognition

ActiveCampaign won the following awards in the Email Marketing category

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ActiveCampaign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ActiveCampaign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ActiveCampaign?

2% Negative
1% Neutral
97% Positive

Pros

  • Acts with Integrity
  • Transparent
  • Security Protects
  • Helps Innovate

Feature Ratings

Average 86

Email Delivery

89

Auto-Responders

89

Campaign Management

87

Text Messaging

87

Dynamic Content

86

Segmentation

86

Content Authoring

86

Contact Database

86

A/B Testing

86

SPAM Compliance

85

Surveys and Polling

84

Vendor Capability Ratings

Average 85

Ease of Data Integration

87

Ease of Customization

86

Quality of Features

86

Business Value Created

86

Ease of IT Administration

85

Ease of Implementation

85

Breadth of Features

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

83

Vendor Support

81

ActiveCampaign Reviews

Randon S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Excellent Email Marketing Software.

Likeliness to Recommend

8 /10

What differentiates ActiveCampaign from other similar products?

I'm switching from a competing platform that employs a unique framework for implementing automation. Using reports is a simple way to keep track of my progress and avoid losing track of anything. The process of adding contacts and making new lists is quick and easy as well. However, AC's most prominent feature is undoubtedly its customer service staff.

What is your favorite aspect of this product?

What I like most is how simple it is to read reports and contact information. I also like how these programs make it simple to run campaigns and incorporate new features with only a click. Setting up new email campaigns and reusing already created layouts is a breeze. In my experience, ActiveCampaign is user-friendly. One-click and your follow-up emails are sent!

What do you dislike most about this product?

The learning curve is steep. It has taken a lot of time and effort, including consulting customer support and going through online tutorials to get everything set up correctly. There is no method for me to re-engage former participants if the automation fails. The automation settings are quite convoluted if I want to schedule an email series to be sent at a specified time.

What recommendations would you give to someone considering this product?

ActiveCampaign has met every one of my company's back-end requirements. They're a one-stop shop for everything my small company needs to send emails to customers. I've found that an Active Campaign is a fantastic tool for organizing my email marketing campaigns. The automation in Activecampagn's email follow-up feature is amazing.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Hassan Ali A.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

I Love Active Campaign and would recommend!

Likeliness to Recommend

8 /10

What differentiates ActiveCampaign from other similar products?

Not much. it's pretty much similar to other ESP's

What is your favorite aspect of this product?

That it's easier to use and is cheap

What do you dislike most about this product?

Doesn't have the breadth of other features that similar ESPs have

What recommendations would you give to someone considering this product?

You should definitely get it if you're an advanced email marketer

Pros

  • Effective Service
  • Altruistic
  • Helps Innovate
  • Continually Improving Product

Chris H.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Excellent for email campaigns

Likeliness to Recommend

10 /10

What differentiates ActiveCampaign from other similar products?

I'm blown away by how many options there are! Love the automations and the excellent customer service from the crew. There is a lot of value in having monthly meetings to discuss issues and learn new things from one other.

What is your favorite aspect of this product?

It takes some time to get to know all of the features of ActiveCampaign. Despite this, their onboarding process is very personalized. 5 one-on-one conversations with an onboarding professional were the finest part of the webinars I attended. Helped me set it all up with her. I may now email the support team if I have any questions in the future. Everyone is usually eager to help and the response times are always quick. Because of this, the service stands out and is a game changer.

What do you dislike most about this product?

As your email list grows, the cost will rise, but the return on investment from using this product will well above that of any of its competitors.

What recommendations would you give to someone considering this product?

ActiveCampaign is designed for more experienced users and more sophisticated marketing campaigns. To enhance conversions, it is a solution that demands effort and learning; but the benefits are worth it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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