What is ActiveCampaign?

ActiveCampaign is a category-defining Customer Experience Automation Platform that meaningfully connects and engages with customers. It creates optimized customer experiences by automating many behind-the-scenes marketing, sales, and support processes. Businesses of all sizes have access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful cross-channel orchestration, segmentation and personalization.

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Awards & Recognition

ActiveCampaign won the following awards in the Email Marketing category

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ActiveCampaign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ActiveCampaign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ActiveCampaign?

2% Negative
1% Neutral
97% Positive

Pros

  • Acts with Integrity
  • Transparent
  • Security Protects
  • Helps Innovate

Feature Ratings

Average 86

Email Delivery

89

Auto-Responders

89

Campaign Management

87

Text Messaging

87

Dynamic Content

86

Segmentation

86

Content Authoring

86

Contact Database

86

A/B Testing

86

SPAM Compliance

85

Surveys and Polling

84

Vendor Capability Ratings

Average 85

Ease of Data Integration

87

Ease of Customization

86

Quality of Features

86

Business Value Created

86

Ease of IT Administration

85

Ease of Implementation

85

Breadth of Features

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

83

Vendor Support

81

ActiveCampaign Reviews

Neil N.

  • Role: Finance
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Controllable email marketing software

Likeliness to Recommend

8 /10

What differentiates ActiveCampaign from other similar products?

Unlike most email marketing software, this tool is a little intimidating until you become familiar with the system. When you need help, you can easily access it by chat, phone, email, video, and so on. Customer service teaches you how to succeed in email marketing.

What is your favorite aspect of this product?

Many functionalities are available, and I particularly like the option of separating subscribers into several categories. We have used ActiveCampaign to automate email messages to keep existing customers informed and to monitor how many of our emails got opened. ActiveCampaign is a fantastic solution with enough capabilities to meet most of our Basic-to-Medium requirements. I find the software easy to use and reasonably priced.

What do you dislike most about this product?

I don't particularly appreciate how a more significant number of our subscribers see our emails in their Promotional Inbox. Also, the email templates are relatively simple unless you buy the plus plan. The learning curve was steep in figuring out the automation features and creating unique automation that suited our particular needs.

What recommendations would you give to someone considering this product?

No matter your needs, this is the best email service out there. There are multiple applications for this product. It is scalable to accommodate the expansion of your company. I can automate many little back-end tasks I used to do by hand. It's mind-blowing, and I'd suggest it to anybody just starting a business.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Lauren b.

  • Role: Sales Marketing
  • Industry: Recreation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Digital marketing platform with robust automation.

Likeliness to Recommend

10 /10

What differentiates ActiveCampaign from other similar products?

Because of the user-friendly interface and FAQs make learning and using the platform as stress-free as possible. ActiveCampaign is there to ensure you miss nothing important before going live. Since I can completely customize my email sign-ups and pop-up windows using this programme, I found this better than other software.

What is your favorite aspect of this product?

My favorite features of this software are the sequence of automation, tags, and objectives. For running my little company, I can't think of a single situation when it wouldn't be suitable. With ActiveCampaign, I can quickly manage a mailing list, segment subscribers, follow up on leads, measure conversions, and set up automated campaigns. In general, I've had a pretty positive experience.

What do you dislike most about this product?

We are not a fan of the amount of customization required. We also observed that they don't save a lot of information about their customers, making it challenging to target specific demographics for extended periods. Some of the revenue monitoring data did not even display because of the scarcity of analytics.

What recommendations would you give to someone considering this product?

I suggest this software to anybody just getting their company off the ground. It's hard to beat ActiveCampaign as an all-in-one tool for marketing, sales, and customer relationship management (CRM). Start-ups and those looking to increase their return on investment can benefit from this feature. In addition, it provides Hubspot-level functionality for a tenth of the cost.

Pros

  • Helps Innovate
  • Reliable
  • Inspires Innovation
  • Caring

Claudia S.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

"Simple automation that simplifies my life"

Likeliness to Recommend

8 /10

What differentiates ActiveCampaign from other similar products?

ActiveCampaign is better than other programs because it has an affordable price and many features.

What is your favorite aspect of this product?

"Software that makes it easy to collaborate with others and meet deadlines. Because it's so simple to automate, Active Campaigns has become one of my favorite marketing tools. I don't have to worry about forgetting or scheduling a series of emails that will be sent out over a period of time. In addition, segmenting subscribers is a cinch. People who have previously bought may be excluded from receiving promotional emails, or emails can be sent depending on specified parameters.

What do you dislike most about this product?

What I don't like about Active Campaigns is how difficult it is to set up the automation in the beginning. The process of creating a series of emails and segmenting my subscribers took me some time. Utilization of the program comes with a little learning curve as well. That was more of a problem for me in terms of time commitment, though. Even if I understand how automation works, I believe there is still a lot of ground to cover.

What recommendations would you give to someone considering this product?

Take the time to understand how to utilize it correctly.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

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