What is ActiveCampaign?

ActiveCampaign is a category-defining Customer Experience Automation Platform that meaningfully connects and engages with customers. It creates optimized customer experiences by automating many behind-the-scenes marketing, sales, and support processes. Businesses of all sizes have access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful cross-channel orchestration, segmentation and personalization.

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Awards & Recognition

ActiveCampaign won the following awards in the Email Marketing category

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ActiveCampaign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ActiveCampaign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ActiveCampaign?

2% Negative
1% Neutral
97% Positive

Pros

  • Acts with Integrity
  • Transparent
  • Security Protects
  • Helps Innovate

Feature Ratings

Average 86

Email Delivery

89

Auto-Responders

89

Campaign Management

87

Text Messaging

87

Dynamic Content

86

Segmentation

86

Content Authoring

86

Contact Database

86

A/B Testing

86

SPAM Compliance

85

Surveys and Polling

84

Vendor Capability Ratings

Average 85

Ease of Data Integration

87

Ease of Customization

86

Quality of Features

86

Business Value Created

86

Ease of IT Administration

85

Ease of Implementation

85

Breadth of Features

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

83

Vendor Support

81

ActiveCampaign Reviews

Martin H.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Stop-shop for very customizable email marketing

Likeliness to Recommend

10 /10

What differentiates ActiveCampaign from other similar products?

In short words, it's a very effective tool. I am very pleased with my choice. The user interface is pleasant and straightforward. In addition, uploading and cleaning my databases was simple and quick, as I was launching my first campaign using one of their templates.

What is your favorite aspect of this product?

Mentioning a single aspect is a difficult task because I love everything about ActiveCampaign. I love email automation's incredible features; I've used some of them to create long multiple automation sequences for a 3D virtual labs platform that I was promoting, and it helped me learn a lot more about my leads and customers' online behavior, including how they interact with each email message and how many of them buy from the website.

What do you dislike most about this product?

I had several issues with ActiveCampaign like I had some difficulty distinguishing between lists and contacts for targeting purposes. I've done some basic integrations that work well, but I need to devote more time to it because I believe the potential is enormous.

What recommendations would you give to someone considering this product?

The charts, suggestions, and reports in ActiveCampaign will ensure that you always make the best decisions. There are so many things that I personally like about the tool. For example, I like how we can improve content viewing and automatically track engagement across a variety of social media platforms, giving us a better understanding of how our existing and potential customers react.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Serena L.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"Awesome Tool"

Likeliness to Recommend

8 /10

What differentiates ActiveCampaign from other similar products?

It is easy to use and has a good price, also the program has many features.

What is your favorite aspect of this product?

A major selling point is that you only pay depending on the amount of customers you have, not than the quantity of lists, emails, or campaigns you make. Our ecommerce platform does not give us with all of the emails we need, therefore this is a great way for us to handle our transactional email difficulties.

What do you dislike most about this product?

In terms of customizing possibilities, interface, and cooperation across teams on the same template, email template creation might be a lot better. Moreover, there is need for improvement in the "Deals" tool's integration with automation and campaigns. Finally, Active Campaign's reporting and BI aren't the finest, and all of our database's intelligence comes from exporting Active Campaign's information locally.

What recommendations would you give to someone considering this product?

Before deciding how to organize your lists, tags, and automations, you should do a lot of testing. You may also use Active Campaign for a deal pipeline, particularly when you have B2B sales teams working alongside a B2C sales team.

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Denis S.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"I have everything I need on ActiveCampaign."

Likeliness to Recommend

7 /10

What differentiates ActiveCampaign from other similar products?

It is very easy to use and has many features.

What is your favorite aspect of this product?

When it comes to email marketing and customer tagging, ActiveCampaign is a powerhouse, but it's also really impressive to see how much effort they've put into their customer support. Whenever I've had a question or worry regarding their goods, they've always been quick to respond.

What do you dislike most about this product?

It's not a big deal to me, to tell the truth. Most email marketing software costs less than ActiveCampaign. If the price isn't worth it, I'd like to see a more reasonable option, particularly for individuals who are just beginning to grow their email list.

What recommendations would you give to someone considering this product?

Get ActiveCampaign as your partner in email marketing because you're serious about not just earning sales through emails, but also building greater connections with your email subscriber.

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Saves Time

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