

In Partnership With SelectHub

What is ActiveCampaign?
ActiveCampaign is a category-defining Customer Experience Automation Platform that meaningfully connects and engages with customers. It creates optimized customer experiences by automating many behind-the-scenes marketing, sales, and support processes. Businesses of all sizes have access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful cross-channel orchestration, segmentation and personalization.
Company Details
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In Partnership With SelectHub
ActiveCampaign Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ActiveCampaign.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ActiveCampaign?
Pros
- Helps Innovate
- Performance Enhancing
- Acts with Integrity
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Auto-Responders
Campaign Management
Text Messaging
Segmentation
Dynamic Content
Content Authoring
A/B Testing
Contact Database
SPAM Compliance
Surveys and Polling
Vendor Capability Ratings
Ease of Data Integration
Ease of Customization
Quality of Features
Business Value Created
Ease of Implementation
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
Also Featured in...
Marketing Automation - B2C
Score 8.8
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Marketing Automation - B2B
Score 8.8
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Customer Relationship Management - Midmarket
Score 8.2
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Sales Engagement Platforms
Score 8.0
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Customer Relationship Management - Small Business
Score 7.9
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ActiveCampaign Reviews
Gina B.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jun 2023
Easy Solution - Great Drag and Drop
Likeliness to Recommend
What differentiates ActiveCampaign from other similar products?
The drag and drop feature when creating email campaigns was the selling point for us. It's made things stupid simple and anyone in our organization is capable of creating campaigns easily.
What is your favorite aspect of this product?
Like I said before, the drag and drop campaign builder is fantastic. It also integrates in our website seamlessly and has made moving deals through our pipeline efficient and easy.
What do you dislike most about this product?
The website builder. It's pretty bad and simple. Ok if you maybe want to create a landing page, but beyond that I wouldn't use it.
What recommendations would you give to someone considering this product?
Really think about the capabilities of your team. If you want something anyone can pick up really quickly, this is your product. If you need to segment easily, this is your product. If you want to move deals through a pipeline easily, again this is your product. If you're looking for super fancy, can do everything from CRM to Website building, keep looking. But this is a great tool for it's price point.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.

David A.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Apr 2025
Why you should use active campaign
Likeliness to Recommend
What differentiates ActiveCampaign from other similar products?
It can be used effectively for small businesses
What is your favorite aspect of this product?
The flexibility and the user interface
What do you dislike most about this product?
Limited customization of the template
What recommendations would you give to someone considering this product?
Choose the plan based on the size of your business
Pros
- Client Friendly Policies
- Fair
- Altruistic
- Client's Interest First
Please tell us why you think this review should be flagged.

Alec f.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2025
Email Marketing with ActiveCampaign
Likeliness to Recommend
What differentiates ActiveCampaign from other similar products?
Where most email marketing software concentrates mainly on campaigns, ActiveCampaign helps us to maintain customer relationships, automate follow-ups, and trace sales pipelines. All these collectively make it an extensive way out for marketing as well as for sales teams. It is a blend of personalization of the user’s journey, CRM capabilities, and automation.
What is your favorite aspect of this product?
ActiveCampaign supports us in customizing emails by keeping in view the nature, location, and purchase history of our customers. Such dynamic segmentation is really helpful in ensuring the relevancy of email content and addressing each recipient’s demands. It is the software that not only helps in email marketing but enhances the entire customer experience. All these make it a valuable asset for the automation and scalability of my business.
What do you dislike most about this product?
Besides offering extensive reporting analytical features, the reporting tools are quite limited and basic. The more advanced and unique visualization of the content such as charts, graphs e-t-c, would help us in expressing the outcomes of our campaigns in a much better way, which is not offered by ActiveCampaign.
What recommendations would you give to someone considering this product?
Due to its advanced automated and CRM capabilities, it might seem overwhelming if you are not familiar with it, so it is suggested to start with basic functioning before directly implementing the advanced features such as in-depth CRM management.
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Effective Service
Please tell us why you think this review should be flagged.
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