What is ActiveCampaign?

ActiveCampaign is a category-defining Customer Experience Automation Platform that meaningfully connects and engages with customers. It creates optimized customer experiences by automating many behind-the-scenes marketing, sales, and support processes. Businesses of all sizes have access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful cross-channel orchestration, segmentation and personalization.

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Awards & Recognition

ActiveCampaign won the following awards in the Email Marketing category

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ActiveCampaign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ActiveCampaign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ActiveCampaign?

2% Negative
1% Neutral
97% Positive

Pros

  • Helps Innovate
  • Performance Enhancing
  • Acts with Integrity
  • Transparent

Feature Ratings

Average 86

Email Delivery

89

Auto-Responders

88

Campaign Management

87

Text Messaging

87

Segmentation

86

Dynamic Content

86

Content Authoring

86

A/B Testing

86

Contact Database

85

SPAM Compliance

85

Surveys and Polling

84

Vendor Capability Ratings

Average 85

Ease of Data Integration

87

Ease of Customization

86

Quality of Features

86

Business Value Created

86

Ease of Implementation

85

Ease of IT Administration

85

Breadth of Features

84

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

82

Vendor Support

81

ActiveCampaign Reviews

Gina B.

  • Role: C-Level
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Easy Solution - Great Drag and Drop

Likeliness to Recommend

9 /10

What differentiates ActiveCampaign from other similar products?

The drag and drop feature when creating email campaigns was the selling point for us. It's made things stupid simple and anyone in our organization is capable of creating campaigns easily.

What is your favorite aspect of this product?

Like I said before, the drag and drop campaign builder is fantastic. It also integrates in our website seamlessly and has made moving deals through our pipeline efficient and easy.

What do you dislike most about this product?

The website builder. It's pretty bad and simple. Ok if you maybe want to create a landing page, but beyond that I wouldn't use it.

What recommendations would you give to someone considering this product?

Really think about the capabilities of your team. If you want something anyone can pick up really quickly, this is your product. If you need to segment easily, this is your product. If you want to move deals through a pipeline easily, again this is your product. If you're looking for super fancy, can do everything from CRM to Website building, keep looking. But this is a great tool for it's price point.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

David A.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

Why you should use active campaign

Likeliness to Recommend

8 /10

What differentiates ActiveCampaign from other similar products?

It can be used effectively for small businesses

What is your favorite aspect of this product?

The flexibility and the user interface

What do you dislike most about this product?

Limited customization of the template

What recommendations would you give to someone considering this product?

Choose the plan based on the size of your business

Pros

  • Client Friendly Policies
  • Fair
  • Altruistic
  • Client's Interest First

Alec f.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Email Marketing with ActiveCampaign

Likeliness to Recommend

9 /10

What differentiates ActiveCampaign from other similar products?

Where most email marketing software concentrates mainly on campaigns, ActiveCampaign helps us to maintain customer relationships, automate follow-ups, and trace sales pipelines. All these collectively make it an extensive way out for marketing as well as for sales teams. It is a blend of personalization of the user’s journey, CRM capabilities, and automation.

What is your favorite aspect of this product?

ActiveCampaign supports us in customizing emails by keeping in view the nature, location, and purchase history of our customers. Such dynamic segmentation is really helpful in ensuring the relevancy of email content and addressing each recipient’s demands. It is the software that not only helps in email marketing but enhances the entire customer experience. All these make it a valuable asset for the automation and scalability of my business.

What do you dislike most about this product?

Besides offering extensive reporting analytical features, the reporting tools are quite limited and basic. The more advanced and unique visualization of the content such as charts, graphs e-t-c, would help us in expressing the outcomes of our campaigns in a much better way, which is not offered by ActiveCampaign.

What recommendations would you give to someone considering this product?

Due to its advanced automated and CRM capabilities, it might seem overwhelming if you are not familiar with it, so it is suggested to start with basic functioning before directly implementing the advanced features such as in-depth CRM management.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Effective Service

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