ActiveCampaign Logo
ActiveCampaign Logo
ActiveCampaign

ActiveCampaign

Composite Score
8.2 /10
CX Score
8.5 /10

What is ActiveCampaign?

ActiveCampaign is a category-defining Customer Experience Automation Platform that meaningfully connects and engages with customers. It creates optimized customer experiences by automating many behind-the-scenes marketing, sales, and support processes. Businesses of all sizes have access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful cross-channel orchestration, segmentation and personalization.

Company Details

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Awards & Recognition

ActiveCampaign won the following awards in the Customer Relationship Management - Midmarket category

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ActiveCampaign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ActiveCampaign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ActiveCampaign?

3% Negative
0% Neutral
97% Positive

Pros

  • Acts with Integrity
  • Transparent
  • Helps Innovate
  • Security Protects

Feature Ratings

Average 83

Marketing Management

87

Sales Management

86

Activity and Workflow Management

86

Lead Management

86

Customer Service Management

83

Collaboration

83

Telephony and Call Center Management

83

Account and Contact Management

82

Analytics and Reporting

82

Quote Contract and Proposal

82

Mobile

77

Vendor Capability Ratings

Average 81

Availability and Quality of Training

84

Ease of Customization

83

Business Value Created

83

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Ease of IT Administration

81

Quality of Features

81

Usability and Intuitiveness

80

Vendor Support

76

ActiveCampaign Reviews

Gina B.

  • Role: C-Level
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Easy Solution - Great Drag and Drop

Likeliness to Recommend

9 /10

What differentiates ActiveCampaign from other similar products?

The drag and drop feature when creating email campaigns was the selling point for us. It's made things stupid simple and anyone in our organization is capable of creating campaigns easily.

What is your favorite aspect of this product?

Like I said before, the drag and drop campaign builder is fantastic. It also integrates in our website seamlessly and has made moving deals through our pipeline efficient and easy.

What do you dislike most about this product?

The website builder. It's pretty bad and simple. Ok if you maybe want to create a landing page, but beyond that I wouldn't use it.

What recommendations would you give to someone considering this product?

Really think about the capabilities of your team. If you want something anyone can pick up really quickly, this is your product. If you need to segment easily, this is your product. If you want to move deals through a pipeline easily, again this is your product. If you're looking for super fancy, can do everything from CRM to Website building, keep looking. But this is a great tool for it's price point.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Bruno G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

ActiveCampaign improves your entire CRM process

Likeliness to Recommend

9 /10

What differentiates ActiveCampaign from other similar products?

This alternative is especially suitable for companies that need to establish automations and end-to-end workflows for both emails and SMS text messages, offers quality customer service, ensuring that any queries or issues are resolved efficiently, and its performance is true to what is promised, providing users with the confidence that the tools they use operate as described, allowing organizations to optimize their communication and marketing processes, ensuring that every interaction with their customers is effective and well managed, in a business world where agility and accuracy are needed, this platform achieves them.

What is your favorite aspect of this product?

They provide robust tools for automation and contact relationship management, allowing me to effectively connect with my audience, present offers and monitor their reactions and activities, in essence these features are precisely what one would want and anticipate when using a high quality customer relationship management (CRM) system, plus, the ability to personalize communication and segment audiences based on their behavior and preferences offers significant added value, something that not only enhances the customer experience, but also optimizes marketing efforts, allowing companies to tailor their strategies more effectively.

What do you dislike most about this product?

I have been using ActiveCampaign for a while, and while the service itself is satisfactory and meets expectations of it, I have noticed that the new pricing structure does not seem to be aligned with current market trends, this desynchronization can create uncertainty among users, as costs may not reflect the real value offered compared to other available alternatives, and in an environment where competition is intense and companies seek to maximize their return on investment, it is crucial that rates are competitive and fair, thus ensuring customer loyalty and attracting new users.

What recommendations would you give to someone considering this product?

I have recommended this service to numerous people, and they have agreed that it is extremely intuitive, simple to learn and extremely agile, in fact, I can set up a complete email funnel in as little as 30 minutes, without encountering any difficulties in the process, this tool stands out especially for those looking to operate quickly and efficiently, allowing both beginners and more experienced users to take full advantage of its functionalities without a lengthy learning curve, also this ease of use not only saves time, but also allows users to focus on strategy and creativity, rather than dealing with complicated technical processes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tracy D.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

I really, really like ActiveCampaign!

Likeliness to Recommend

10 /10

What differentiates ActiveCampaign from other similar products?

As I am only familiar with the ESP features and not the CRM, my review will focus solely on those areas. The infinite customization options and useful extras are what I appreciate most. ActiveCampaign's ability to automate, set rules, and target specific audiences, among other things, used to need extremely costly and complex software like Infusionsoft, which was out of reach for most small businesses and solopreneurs. With this much leeway, your email marketing may be as basic or complex as you desire. The program has fantastic capabilities in general.

What is your favorite aspect of this product?

ActiveCampaign is a fantastic tool, and I highly recommend it. My company uses it for web advertising, and so do perhaps ten of my clients. It's the program I always suggest to my clients. I like that the software is reasonably priced (especially for a startup) while yet meeting the needs of more sophisticated users (thanks to its high degree of integration). It's reliable, simple, and I can't remember ever having a problem with it. I really like the reporting capabilities, and the fact that it can be easily integrated with Woo Commerce and Shopify.

What do you dislike most about this product?

ActiveCampaign's ability to manage lists based on attributes, behaviors gleaned from the analysis of records, traffic sources, forms, and even other lists is one of the platform's greatest strengths and one of the biggest problems for any marketing department. We were also able to free up the marketing department's time formerly spent manually processing shipments and interactions by automating these processes.

What recommendations would you give to someone considering this product?

You couldn't ask for a more complete tool to rely on in running your company. This is an excellent option if you need a comprehensive service that can expand as your company does. Nevertheless, if you're in the market for an ESP that can do more than just send emails, and you want to be able to do things like collect payments and keep tabs on inventory without having to add a half dozen other programs, you may want to keep exploring.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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