
In Partnership With SelectHub

What is ActiveCampaign?
ActiveCampaign is a category-defining Customer Experience Automation Platform that meaningfully connects and engages with customers. It creates optimized customer experiences by automating many behind-the-scenes marketing, sales, and support processes. Businesses of all sizes have access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful cross-channel orchestration, segmentation and personalization.
Company Details
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In Partnership With SelectHub
ActiveCampaign Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
94 Plan to Renew
3
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ActiveCampaign?
Pros
- Helps Innovate
- Acts with Integrity
- Transparent
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sales Management
Marketing Management
Lead Management
Activity and Workflow Management
Customer Service Management
Collaboration
Telephony and Call Center Management
Analytics and Reporting
Account and Contact Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Availability and Quality of Training
Ease of Customization
Ease of Implementation
Business Value Created
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Vendor Support
Also Featured in...
Email Marketing
Score 9.0
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Marketing Automation - B2C
Score 8.8
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Marketing Automation - B2B
Score 8.8
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Sales Engagement Platforms
Score 8.1
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Customer Relationship Management - Small Business
Score 8.0
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ActiveCampaign Reviews

Ogheneochuko I.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2025
Powerful CRM
Likeliness to Recommend
What differentiates ActiveCampaign from other similar products?
Yes, ActiveCampaign gives you easy-to-build, visual automations that adapt to your customer’s journey—more flexible and smarter than most tools out there. It just works the way you think.
What is your favorite aspect of this product?
My favorite aspect of ActiveCampaign is its automation builder. It's visual, intuitive, and incredibly powerful. You can create smart, personalized customer journeys without needing a tech background. It’s like having your marketing on autopilot!
What do you dislike most about this product?
No, I dint dislike anything about ActiveCampaign
What recommendations would you give to someone considering this product?
Start Simple! Don’t get overwhelmed by all the features, begin with a few key automations (like a welcome series or abandoned cart) and build from there.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Bruno G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2025
ActiveCampaign improves your entire CRM process
Likeliness to Recommend
What differentiates ActiveCampaign from other similar products?
This alternative is especially suitable for companies that need to establish automations and end-to-end workflows for both emails and SMS text messages, offers quality customer service, ensuring that any queries or issues are resolved efficiently, and its performance is true to what is promised, providing users with the confidence that the tools they use operate as described, allowing organizations to optimize their communication and marketing processes, ensuring that every interaction with their customers is effective and well managed, in a business world where agility and accuracy are needed, this platform achieves them.
What is your favorite aspect of this product?
They provide robust tools for automation and contact relationship management, allowing me to effectively connect with my audience, present offers and monitor their reactions and activities, in essence these features are precisely what one would want and anticipate when using a high quality customer relationship management (CRM) system, plus, the ability to personalize communication and segment audiences based on their behavior and preferences offers significant added value, something that not only enhances the customer experience, but also optimizes marketing efforts, allowing companies to tailor their strategies more effectively.
What do you dislike most about this product?
I have been using ActiveCampaign for a while, and while the service itself is satisfactory and meets expectations of it, I have noticed that the new pricing structure does not seem to be aligned with current market trends, this desynchronization can create uncertainty among users, as costs may not reflect the real value offered compared to other available alternatives, and in an environment where competition is intense and companies seek to maximize their return on investment, it is crucial that rates are competitive and fair, thus ensuring customer loyalty and attracting new users.
What recommendations would you give to someone considering this product?
I have recommended this service to numerous people, and they have agreed that it is extremely intuitive, simple to learn and extremely agile, in fact, I can set up a complete email funnel in as little as 30 minutes, without encountering any difficulties in the process, this tool stands out especially for those looking to operate quickly and efficiently, allowing both beginners and more experienced users to take full advantage of its functionalities without a lengthy learning curve, also this ease of use not only saves time, but also allows users to focus on strategy and creativity, rather than dealing with complicated technical processes.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Gina B.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jun 2023
Easy Solution - Great Drag and Drop
Likeliness to Recommend
What differentiates ActiveCampaign from other similar products?
The drag and drop feature when creating email campaigns was the selling point for us. It's made things stupid simple and anyone in our organization is capable of creating campaigns easily.
What is your favorite aspect of this product?
Like I said before, the drag and drop campaign builder is fantastic. It also integrates in our website seamlessly and has made moving deals through our pipeline efficient and easy.
What do you dislike most about this product?
The website builder. It's pretty bad and simple. Ok if you maybe want to create a landing page, but beyond that I wouldn't use it.
What recommendations would you give to someone considering this product?
Really think about the capabilities of your team. If you want something anyone can pick up really quickly, this is your product. If you need to segment easily, this is your product. If you want to move deals through a pipeline easily, again this is your product. If you're looking for super fancy, can do everything from CRM to Website building, keep looking. But this is a great tool for it's price point.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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