Kaseya

Kaseya VSA

Composite Score

7.0 /10

CX Score

7.1 /10

8 Reviews Write a Review

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What is Kaseya VSA?

Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console. Maximize your IT team’s efficiency, streamline operations and enhance service delivery across your IT landscape with Kaseya VSA.

Company Details

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Kaseya VSA Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

87 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kaseya VSA?

0% Negative

13% Neutral

87% Positive

Pros

Helps Innovate
Reliable
Enables Productivity
Efficient Service

Cons

Under Delivered
Less Friendly Negotiation

Feature Ratings

Average 77

Notifications

Reporting

Automation

Management Console

Scheduling

Testing

Validation

Third Party Application Patching

Approval Process

Deployment

Assessment

Vendor Capability Ratings

Average 78

Vendor Support

Business Value Created

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Also Featured in...

Remote Support

Score 8.1

View Kaseya VSA in this category (opens in a new tab)

Systems Management

Score 8.0

View Kaseya VSA in this category (opens in a new tab)

Remote Monitoring and Management

Score 7.7

View Kaseya VSA in this category (opens in a new tab)

Kaseya VSA Reviews

Asif A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

Remote Monitoring tool by Kaseya

Likeliness to Recommend

8 /10

What differentiates Kaseya VSA from other similar products?

Kaseya integrates all the major leaders of the RMM market like Datto, Acronis. So now the number of features and product are more in Kaseya VSA.

What is your favorite aspect of this product?

Remote monitoring tool is very safe and reliable to preform activities. Agent procedures module is just wonderful to put jobs/automation in N number of systems automatically. Reporting process is also very smooth for auditing.

What do you dislike most about this product?

Various bugs and features request raised but resolution on them and service is little late . Product performance is fine but sometime on SaaS we face large downtimes.

What recommendations would you give to someone considering this product?

Good to go as a RMM , good features but need to make sure in starting about everything.

Pros

Reliable
Efficient Service
Fair
Altruistic

zeeshan k.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Comprehensive features, but room for improvement

Likeliness to Recommend

8 /10

What differentiates Kaseya VSA from other similar products?

Kaseya VSA stands out from other similar products primarily due to its comprehensive feature set, including robust remote monitoring and management capabilities, extensive automation options, and seamless integration with third-party applications. Additionally, its scalable architecture and flexible deployment options make it a preferred choice for organizations of varying sizes and industries. Moreover, Kaseya's commitment to continuous innovation and customer support further distinguishes it in the market.

What is your favorite aspect of this product?

My favorite aspect of Kaseya VSA is its powerful automation capabilities. The ability to automate routine tasks and streamline IT management processes significantly improves efficiency and productivity for our team. Additionally, the platform's comprehensive monitoring and reporting features provide valuable insights for proactive maintenance and troubleshooting, contributing to overall system reliability and performance.

What do you dislike most about this product?

One aspect I find challenging with Kaseya VSA is its learning curve for newer users. While the platform offers extensive capabilities, navigating and mastering all of its features can require time and effort. Additionally, occasional performance issues and software glitches can impact user experience. However, with adequate training and support, these challenges can be overcome, and the benefits of the platform outweigh these drawbacks.

What recommendations would you give to someone considering this product?

For those considering Kaseya VSA: Invest in thorough training. Start with pilot projects. Utilize vendor support. Customize to your needs. Stay updated with regular software updates.

Pros

Trustworthy
Helps Innovate
Reliable
Efficient Service

Cons

Less Transparent
Vendor's Interest First
Under Delivered

Robin P.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Lots of features, but at a cost.

Likeliness to Recommend

9 /10

What differentiates Kaseya VSA from other similar products?

Full suite of features available. True single pain of glass for your agents.

What is your favorite aspect of this product?

Single pane of glass. Agents don't need to keep dipping out into other software, this makes it easier to join everything together so that it works seamlessly with our needs.

What do you dislike most about this product?

not much, it has continued to improve of the years

What recommendations would you give to someone considering this product?

Invest the time to customise it, and get it to do what you need. It will be worth it!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kaseya VSA

What is Kaseya VSA?

Company Details

Need Assistance?

Kaseya VSA Ratings

86 Likeliness to Recommend

87 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Kaseya VSA?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Notifications Alerts on the availability of patches.

Reporting Automation of patch deployment, including the deployment and installation processes.

Automation Automation of patch deployment, including the deployment and installation processes.

Management Console A single console that allows the management of the entire patch management process​.

Scheduling Subject to approval, the ability to schedule the automation of patch deployment.

Testing Logging of test results, in preparation for approval.

Validation Validation (manual or automated) of patch installation success.

Third Party Application Patching Patching of third party applications in addition to systems.

Approval Process Ability to provide approval for the release and deployment of patches​.

Deployment Wide deployment of patches to targeted systems​.

Assessment Assessment of patches, for consideration of enterprise deployment​.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Remote Support

Systems Management

Remote Monitoring and Management

Kaseya VSA Reviews

Asif A.

Remote Monitoring tool by Kaseya

Likeliness to Recommend

Pros

zeeshan k.

Comprehensive features, but room for improvement

Likeliness to Recommend

Pros

Cons

Robin P.

Lots of features, but at a cost.

Likeliness to Recommend

Pros

Feature Ratings

Notifications

Reporting

Automation

Management Console

Scheduling

Testing

Validation

Third Party Application Patching

Approval Process

Deployment

Assessment

Vendor Capability Ratings

Vendor Support

Business Value Created

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement