
What is Kaseya VSA?
Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console. Maximize your IT team’s efficiency, streamline operations and enhance service delivery across your IT landscape with Kaseya VSA.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kaseya VSA?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Remote Support
Web & Desktop Conferencing
Attended and Unattended Remote Access
Real User Monitoring
Audit Management
Role-Based Access Controls
Augmented Reality Remote Assistance
Intelligence Reports
Discovery
Vendor Capability Ratings
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Breadth of Features
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
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Kaseya VSA Reviews

Asif A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Remote Monitoring tool by Kaseya
Likeliness to Recommend
What differentiates Kaseya VSA from other similar products?
Kaseya integrates all the major leaders of the RMM market like Datto, Acronis. So now the number of features and product are more in Kaseya VSA.
What is your favorite aspect of this product?
Remote monitoring tool is very safe and reliable to preform activities. Agent procedures module is just wonderful to put jobs/automation in N number of systems automatically. Reporting process is also very smooth for auditing.
What do you dislike most about this product?
Various bugs and features request raised but resolution on them and service is little late . Product performance is fine but sometime on SaaS we face large downtimes.
What recommendations would you give to someone considering this product?
Good to go as a RMM , good features but need to make sure in starting about everything.
Pros
- Reliable
- Efficient Service
- Fair
- Altruistic
Please tell us why you think this review should be flagged.

Robin P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2023
Lots of features, but at a cost.
Likeliness to Recommend
What differentiates Kaseya VSA from other similar products?
Full suite of features available. True single pain of glass for your agents.
What is your favorite aspect of this product?
Single pane of glass. Agents don't need to keep dipping out into other software, this makes it easier to join everything together so that it works seamlessly with our needs.
What do you dislike most about this product?
not much, it has continued to improve of the years
What recommendations would you give to someone considering this product?
Invest the time to customise it, and get it to do what you need. It will be worth it!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Daniel F.
- Role: Operations
- Industry: Entertainment
- Involvement: End User of Application
Submitted Aug 2023
This environment-control program is top-notch.
Likeliness to Recommend
What differentiates Kaseya VSA from other similar products?
I find it to be fantastic. Compared to what we had previously, it's a huge improvement. Kaseya's public agent processes and knowledge base is a great resource. My favorite feature of this product is the patch management system. It's a big convenience to be able to use computers from anywhere with simply an Internet connection. It has also simplified our stock management.
What is your favorite aspect of this product?
automatically accumulating data from the place of origin, endpoint information extraction without "jumping" into devices or disrupting users creating a script to release a patch or provide an alert based on user-defined conditions, simple click-and-drag collection of endpoint types across tenancies
What do you dislike most about this product?
Although every software has room for improvement, the reporting features here are particularly lacking. The reporting of computer installation is complicated.
What recommendations would you give to someone considering this product?
This is a helpful tool for companies who often update software on several workstations and servers. Additionally, if you're shopping for a platform, it's worth considering whether or not it has the option to put on extra modules for things like expansion or extra tools. This system allows for fine-grained management and collection of data from all connected devices. Personally, I don't think this is the best course of action for a startup.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Unique Features
Please tell us why you think this review should be flagged.
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