Kaseya

Kaseya VSA

Composite Score

8.0 /10

CX Score

8.1 /10

37 Reviews Write a Review

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What is Kaseya VSA?

Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console. Maximize your IT team’s efficiency, streamline operations and enhance service delivery across your IT landscape with Kaseya VSA.

Company Details

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Kaseya VSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kaseya VSA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kaseya VSA?

3% Negative

0% Neutral

97% Positive

Pros

Performance Enhancing
Respectful
Helps Innovate
Reliable

Feature Ratings

Average 82

Patching Automation

Storage Monitoring

Multi-Site Functionality

Applications Monitoring

Cloud Monitoring

Deployment Model

Capacity Management

Access Rights Management

Server Performance Monitoring

Auto-Discovery

Automated Remediation

Vendor Capability Ratings

Average 82

Ease of IT Administration

Business Value Created

Vendor Support

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Also Featured in...

Remote Support

Score 8.1

View Kaseya VSA in this category (opens in a new tab)

Remote Monitoring and Management

Score 7.7

View Kaseya VSA in this category (opens in a new tab)

Kaseya VSA Reviews

Omar R.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Strong functionality and integration, fantastic s,

Likeliness to Recommend

8 /10

What differentiates Kaseya VSA from other similar products?

Integrated features

What is your favorite aspect of this product?

Integrated features

What do you dislike most about this product?

Cost of ownership

What recommendations would you give to someone considering this product?

Focus heavily on configuration out of the box

Pros

Continually Improving Product
Performance Enhancing
Efficient Service
Respectful

Cons

Less Friendly Negotiation
Less Generous

Joseph C.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Great product for the price. Easy to use.

Likeliness to Recommend

10 /10

What differentiates Kaseya VSA from other similar products?

Cost was big. A lot of the other vendors in this space cost a lot more.

What is your favorite aspect of this product?

Ease of use. The cloud option is *chef's kiss*

What do you dislike most about this product?

Our account rep was constantly changing and it was a headache. Wasted a lot of time.

What recommendations would you give to someone considering this product?

They are great for what they do. The competition was a lot more expensive.

Pros

Reliable
Performance Enhancing
Enables Productivity
Respectful

Cons

Less Efficient Service
Wastes Time
Less Generous

Role: Operations
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2024

Excellent Product; Wonderful Support

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Kaseya VSA

What is Kaseya VSA?

Company Details

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Awards & Recognition

Kaseya VSA Ratings

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Kaseya VSA?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Patching Automation The automated deployment and installation of server patches

Storage Monitoring Monitor storage performance and capacity.

Multi-Site Functionality Centralized management of resources across multiple remote locations.

Applications Monitoring Monitor applications and associated infrastructure, including databases, middleware, and messaging components.

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Deployment Model Deployment model(s), e.g. on-premise, cloud, hybrid, suit business needs

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Access Rights Management Ability to track and manage user access of sensitive data and systems

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Auto-Discovery Automate discovery of systems and assets on your network.

Automated Remediation Automate remediation of alerts due to exceeding defined thresholds e.g. trigger scripts to address low disk space alerts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Remote Support

Remote Monitoring and Management

Kaseya VSA Reviews

Omar R.

Strong functionality and integration, fantastic s,

Likeliness to Recommend

Pros

Cons

Joseph C.

Great product for the price. Easy to use.

Likeliness to Recommend

Pros

Cons

Excellent Product; Wonderful Support

Likeliness to Recommend

Pros

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Feature Ratings

Patching Automation

Storage Monitoring

Multi-Site Functionality

Applications Monitoring

Cloud Monitoring

Deployment Model

Capacity Management

Access Rights Management

Server Performance Monitoring

Auto-Discovery

Automated Remediation

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Vendor Support

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement