


What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Web & Desktop Conferencing
Mobility
Secure Access
Call Management
Presence IM
Centralized Management Portal
Audio Transcription
Continuous UCC
Session Border Controller
Analytics Reporting
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Also Featured in...
Business Instant Messaging - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Web and Video Conferencing - Enterprise
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews

ANAND V.
- Role: Human Resources
- Industry: Other
- Involvement: Vendor Selection and Purchasing
Submitted Jun 2025
One of the best tools for communication tools
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams is different from other tools because it works really well with Microsoft 365 apps like Word, Excel, and Outlook. It makes it easy for teams to chat, meet, and share files in one place. It’s also built with strong security and is great for companies that already use Microsoft products.
What is your favorite aspect of this product?
My favorite aspect of Microsoft Teams is its seamless integration with Microsoft 365. Being able to co-edit documents in real time during meetings or chats without switching apps, makes teamwork much more efficient and smooth.
What do you dislike most about this product?
At first, Microsoft Teams can feel a bit packed with features, which might be confusing. But once you get used to it, everything starts to come together and really helps with teamwork.
What recommendations would you give to someone considering this product?
Try to explore Microsoft Teams gradually, start with chats and meetings, then move on to file sharing and app integration. It works best if your team already uses Microsoft 365.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.

Abhishek S.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2025
Great all-in-one tool that keeps my team connected
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Teams really shines because it pulls everything your need into one place. You can chat, jump into meetings, share files, and even collaborate on documents without leaving the app. If you're already using Outlook, Word, or Excel, it just fits — no need to juggle different tools. What I like most is how it feels like a real workspace. You can have quick conversation, plan projects, and run meetings all in the same app. It’s super helpful for keeping everyone on the same page, especially if your team’s remote or spread out. Plus, it’s built with security in mind, so IT teams usually feel good about rolling it out across the company.
What is your favorite aspect of this product?
My favorite thing about Microsoft Teams is how easy it makes staying connected with my team. Whether it’s a quick chat, a meeting, or sharing files, everything happens in one place. I don’t have to switch between five different apps to get my work done — it’s all just there. It’s especially great during busy days when jumping between tasks, because it keeps everything organized and flowing smoothly.
What do you dislike most about this product?
Its hard not to like something about Microsoft Teams. Still as the query is to mention one: The thing I like least about Teams is that sometimes it can feel a bit overwhelming or clunky. There are so many features packed in, and occasionally it takes a while to find what you’re looking for.
What recommendations would you give to someone considering this product?
If you’re thinking about using Microsoft Teams, I’d say it’s a solid choice—especially if your team already uses Microsoft 365. It really helps keep everything organised in one spot, from chats to meetings to file sharing. My advice would be to spend some time learning the features and setting up notifications so you don’t get overwhelmed. Also, be patient at first—it can take a little while to get used to how everything works, but once you do, it’s a real productivity booster.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Joshuva J.
- Role: Information Technology
- Industry: Education
- Involvement: Business Leader or Manager
Submitted May 2025
All in one platform
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
The extensions and the enhanced security
What is your favorite aspect of this product?
The mass access to corporate network using similar platform makes it easy to communicate
What do you dislike most about this product?
Needs time to learn all features
What recommendations would you give to someone considering this product?
Take time to explore
Pros
- Reliable
- Trustworthy
- Efficient Service
- Saves Time
Please tell us why you think this review should be flagged.
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