Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Unified Communications as a Service category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
4% Neutral
94% Positive

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Call Management

84

Presence IM

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

81

Session Border Controller

80

Analytics Reporting

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

84

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

ANAND V.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Jun 2025

One of the best tools for communication tools

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is different from other tools because it works really well with Microsoft 365 apps like Word, Excel, and Outlook. It makes it easy for teams to chat, meet, and share files in one place. It’s also built with strong security and is great for companies that already use Microsoft products.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its seamless integration with Microsoft 365. Being able to co-edit documents in real time during meetings or chats without switching apps, makes teamwork much more efficient and smooth.

What do you dislike most about this product?

At first, Microsoft Teams can feel a bit packed with features, which might be confusing. But once you get used to it, everything starts to come together and really helps with teamwork.

What recommendations would you give to someone considering this product?

Try to explore Microsoft Teams gradually, start with chats and meetings, then move on to file sharing and app integration. It works best if your team already uses Microsoft 365.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Abhishek S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2025

Great all-in-one tool that keeps my team connected

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Teams really shines because it pulls everything your need into one place. You can chat, jump into meetings, share files, and even collaborate on documents without leaving the app. If you're already using Outlook, Word, or Excel, it just fits — no need to juggle different tools. What I like most is how it feels like a real workspace. You can have quick conversation, plan projects, and run meetings all in the same app. It’s super helpful for keeping everyone on the same page, especially if your team’s remote or spread out. Plus, it’s built with security in mind, so IT teams usually feel good about rolling it out across the company.

What is your favorite aspect of this product?

My favorite thing about Microsoft Teams is how easy it makes staying connected with my team. Whether it’s a quick chat, a meeting, or sharing files, everything happens in one place. I don’t have to switch between five different apps to get my work done — it’s all just there. It’s especially great during busy days when jumping between tasks, because it keeps everything organized and flowing smoothly.

What do you dislike most about this product?

Its hard not to like something about Microsoft Teams. Still as the query is to mention one: The thing I like least about Teams is that sometimes it can feel a bit overwhelming or clunky. There are so many features packed in, and occasionally it takes a while to find what you’re looking for.

What recommendations would you give to someone considering this product?

If you’re thinking about using Microsoft Teams, I’d say it’s a solid choice—especially if your team already uses Microsoft 365. It really helps keep everything organised in one spot, from chats to meetings to file sharing. My advice would be to spend some time learning the features and setting up notifications so you don’t get overwhelmed. Also, be patient at first—it can take a little while to get used to how everything works, but once you do, it’s a real productivity booster.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Joshuva J.

  • Role: Information Technology
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2025

All in one platform

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The extensions and the enhanced security

What is your favorite aspect of this product?

The mass access to corporate network using similar platform makes it easy to communicate

What do you dislike most about this product?

Needs time to learn all features

What recommendations would you give to someone considering this product?

Take time to explore

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Saves Time

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