What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Respectful
  • Fair
  • Helps Innovate

Feature Ratings

Average 80

Instant Messaging

87

File Sharing Collaboration

84

Calendars

84

Mobile App

84

Employee Engagement

82

Task Management

82

Employee Directory

82

Document Management

82

Networked Enterprise

81

Virtual Offices

81

App Delivery and Access

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Chukwuebuka O.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

My Microsoft experience

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

They're dependable

What is your favorite aspect of this product?

I love the Microsoft PowerPoint

What do you dislike most about this product?

The unending subscriptions

What recommendations would you give to someone considering this product?

I would recommend Microsoft to anyone that asks

Pros

  • Helps Innovate
  • Continually Improving Product
  • Includes Product Enhancements
  • Reliable

ANAND V.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Jun 2025

One of the best tools for communication tools

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is different from other tools because it works really well with Microsoft 365 apps like Word, Excel, and Outlook. It makes it easy for teams to chat, meet, and share files in one place. It’s also built with strong security and is great for companies that already use Microsoft products.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its seamless integration with Microsoft 365. Being able to co-edit documents in real time during meetings or chats without switching apps, makes teamwork much more efficient and smooth.

What do you dislike most about this product?

At first, Microsoft Teams can feel a bit packed with features, which might be confusing. But once you get used to it, everything starts to come together and really helps with teamwork.

What recommendations would you give to someone considering this product?

Try to explore Microsoft Teams gradually, start with chats and meetings, then move on to file sharing and app integration. It works best if your team already uses Microsoft 365.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Rohit S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

A Staple for Virtual Collaboration and Meetings !

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

As a fully remote employee who works for an agency with a distributed workforce and who has clients that have hybrid work arrangements, basically every meeting I have needs to accommodate attendees in multiple locations. Microsoft Teams is by far the most stable, dependable, flexible meeting platform that I personally have used and this is why it is what our agency uses for all of our client meetings and the vast majority of our internal meetings.

What is your favorite aspect of this product?

The stability of audio and video is fantastic. Other virtual meeting platforms that I've used suffer lag if someone is trying to use Bluetooth audio and have their camera on, which is simply unacceptable. In my experience with Teams, it always recognizes everyone's chosen audio and on occasions where somebody uses their phone for audio but has their computer camera on, audio and video sync perfectly. I also really like Microsoft Teams' integration with other non-Microsoft calendar providers. Our agency uses a different provider for email and calendaring and Teams has a really nice add-on that makes it easy for me to add a Teams link to any me

What do you dislike most about this product?

I would like to see additional options for speaker screen layouts, especially when presenting/sharing my screen. For example, since I have a single-monitor setup at my desk if somebody raises their hand or puts something in the chat during a meeting I do not see notifications for that because all I see is the window I'm presenting.

What recommendations would you give to someone considering this product?

There is something that I must suggest about them: they are safe and secure as well as backed by Microsoft's guarantee.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Effective Service

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