What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceMicrosoft Teams Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Microsoft Teams.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Keyboard Mouse Control
File Transfer
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Score 8.9
View Microsoft Teams in this category (opens in a new tab)
Business Instant Messaging - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
SOLOMON G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2025
Web conference and meeting.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
It easily integrates with multiple tools like ticketing platforms and CRM.
What is your favorite aspect of this product?
Microsoft Team support web application therefore no need to install before use.
What do you dislike most about this product?
No dislike per now.
Pros
- Helps Innovate
- Efficient Service
- Altruistic
- Acts with Integrity
Please tell us why you think this review should be flagged.
ANAND V.
- Role: Human Resources
- Industry: Other
- Involvement: Vendor Selection and Purchasing
Submitted Jun 2025
One of the best tools for communication tools
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams is different from other tools because it works really well with Microsoft 365 apps like Word, Excel, and Outlook. It makes it easy for teams to chat, meet, and share files in one place. It’s also built with strong security and is great for companies that already use Microsoft products.
What is your favorite aspect of this product?
My favorite aspect of Microsoft Teams is its seamless integration with Microsoft 365. Being able to co-edit documents in real time during meetings or chats without switching apps, makes teamwork much more efficient and smooth.
What do you dislike most about this product?
At first, Microsoft Teams can feel a bit packed with features, which might be confusing. But once you get used to it, everything starts to come together and really helps with teamwork.
What recommendations would you give to someone considering this product?
Try to explore Microsoft Teams gradually, start with chats and meetings, then move on to file sharing and app integration. It works best if your team already uses Microsoft 365.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Brennan S.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2025
Integrates nicely with all Microsoft 365 products
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Integration is done for you
What is your favorite aspect of this product?
Creates a virtual office that employees enjoy using to collaborate
What do you dislike most about this product?
Outages and bugs somewhat often
What recommendations would you give to someone considering this product?
Look at the available apps that can provide you services you may already pay for.
Pros
- Helps Innovate
- Enables Productivity
- Inspires Innovation
- Generous Negotitation
Cons
- Less Efficient Service
- Less Effective Service
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
