


What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceMicrosoft Teams Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Microsoft Teams.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Web & Desktop Conferencing
Mobility
Secure Access
Call Management
Presence IM
Centralized Management Portal
Continuous UCC
Audio Transcription
Session Border Controller
Analytics Reporting
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Also Featured in...
Web and Video Conferencing - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Business Instant Messaging - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews

KHIM L.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Nov 2024
Fantastic product!
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams offers deep integration with Microsoft 365 (formerly Office 365) applications like Word, Excel, PowerPoint, OneNote, SharePoint, and Outlook. This allows users to work directly within Teams, collaborate on documents in real-time, and share files effortlessly without leaving the platform.
What is your favorite aspect of this product?
My favorite aspect of Microsoft Teams is its seamless integration with Microsoft 365. This integration allows for a highly cohesive experience, where users can access, collaborate on, and share Office files (Word, Excel, PowerPoint) directly within the platform without needing to switch between multiple apps. The ability to co-author documents in real-time, especially when working in a team, is incredibly powerful and enhances collaboration efficiency. The unified experience also extends to calendar scheduling, task management (via Planner), and email integration with Outlook, making it easier to keep everything in one ecosystem.
What do you dislike most about this product?
One of the main drawbacks of Microsoft Teams is its clunky user interface and overwhelming complexity, particularly for new users or smaller teams. The sheer number of features and options can be overwhelming, and it’s sometimes difficult to find the right settings or tools you need.
What recommendations would you give to someone considering this product?
Microsoft Teams excels as a comprehensive collaboration platform, especially for teams already using Microsoft 365. If you need integrated features like chat, video conferencing, file sharing, and task management in one place, Teams can be a game-changer.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Sumit S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2024
Microsoft Teams: Features & Insights
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Enterprise Scalability: Teams offers advanced admin controls, organization-wide team setup, and Active Directory integration, making it perfect for large, complex enterprises.
What is your favorite aspect of this product?
What I like most about Microsoft Teams is its smooth integration with Microsoft 365, enabling efficient collaboration across documents, chats, and meetings all in one place.
What do you dislike most about this product?
What I dislike most is the messy interface and constant notifications, which can be hard to manage, particularly for new users.
What recommendations would you give to someone considering this product?
I recommend Microsoft Teams for Microsoft 365 users due to its seamless integration. However, expect a learning curve and take time to adjust settings to manage notifications effectively.
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.

Gurdeep S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2024
Great collaboration s/w and boost productivity.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Seamless integration with Microsoft 365, ability to create new bots which could be integrated with LLM models, ChatGPT etc.
What is your favorite aspect of this product?
Easy to use and helpful to conduct daily team meetings.
What do you dislike most about this product?
Shows away even if user is available., Chats are visible to those who have left the meeting.
What recommendations would you give to someone considering this product?
Make sure to adjust the notification settings and working hours to not get overwhelmed with constant messages from teams creates unnecessary stress and limit using messaging from teams mobile for the same reason :)
Pros
- Enables Productivity
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
