Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Unified Communications as a Service category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
4% Neutral
94% Positive

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 84

Communications

87

Web & Desktop Conferencing

87

Mobility

85

Secure Access

85

Call Management

84

Presence IM

83

Centralized Management Portal

82

Continuous UCC

81

Audio Transcription

81

Session Border Controller

80

Analytics Reporting

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

84

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

KHIM L.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams offers deep integration with Microsoft 365 (formerly Office 365) applications like Word, Excel, PowerPoint, OneNote, SharePoint, and Outlook. This allows users to work directly within Teams, collaborate on documents in real-time, and share files effortlessly without leaving the platform.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its seamless integration with Microsoft 365. This integration allows for a highly cohesive experience, where users can access, collaborate on, and share Office files (Word, Excel, PowerPoint) directly within the platform without needing to switch between multiple apps. The ability to co-author documents in real-time, especially when working in a team, is incredibly powerful and enhances collaboration efficiency. The unified experience also extends to calendar scheduling, task management (via Planner), and email integration with Outlook, making it easier to keep everything in one ecosystem.

What do you dislike most about this product?

One of the main drawbacks of Microsoft Teams is its clunky user interface and overwhelming complexity, particularly for new users or smaller teams. The sheer number of features and options can be overwhelming, and it’s sometimes difficult to find the right settings or tools you need.

What recommendations would you give to someone considering this product?

Microsoft Teams excels as a comprehensive collaboration platform, especially for teams already using Microsoft 365. If you need integrated features like chat, video conferencing, file sharing, and task management in one place, Teams can be a game-changer.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sumit S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Microsoft Teams: Features & Insights

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Enterprise Scalability: Teams offers advanced admin controls, organization-wide team setup, and Active Directory integration, making it perfect for large, complex enterprises.

What is your favorite aspect of this product?

What I like most about Microsoft Teams is its smooth integration with Microsoft 365, enabling efficient collaboration across documents, chats, and meetings all in one place.

What do you dislike most about this product?

What I dislike most is the messy interface and constant notifications, which can be hard to manage, particularly for new users.

What recommendations would you give to someone considering this product?

I recommend Microsoft Teams for Microsoft 365 users due to its seamless integration. However, expect a learning curve and take time to adjust settings to manage notifications effectively.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

Gurdeep S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Great collaboration s/w and boost productivity.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Seamless integration with Microsoft 365, ability to create new bots which could be integrated with LLM models, ChatGPT etc.

What is your favorite aspect of this product?

Easy to use and helpful to conduct daily team meetings.

What do you dislike most about this product?

Shows away even if user is available., Chats are visible to those who have left the meeting.

What recommendations would you give to someone considering this product?

Make sure to adjust the notification settings and working hours to not get overwhelmed with constant messages from teams creates unnecessary stress and limit using messaging from teams mobile for the same reason :)

Pros

  • Enables Productivity
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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