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Microsoft Corporation

Microsoft Teams

Composite Score

8.9 /10

CX Score

9.1 /10

1063 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Unified Communications as a Service category

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2025 Emotional Footprint Champion

Latest Award, 2025

2025 Data Quadrant Champion

2025

3 Top Rated Capabilities

4 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact
Contract Negotiation

2022

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

7 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative

4% Neutral

94% Positive

Pros

Helps Innovate
Reliable
Enables Productivity
Respectful

Feature Ratings

Average 84

Communications

Web & Desktop Conferencing

Mobility

Secure Access

Call Management

Presence IM

Centralized Management Portal

Audio Transcription

Continuous UCC

Session Border Controller

Analytics Reporting

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Samuel A.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Very useful for communication, collaboration

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Teams integrates file storage, project management, video conferencing, chat, and meetings into a single platform. As a result, communication and cooperation are centralized and fewer tools are required for various tasks. Teams allows you to maintain a disciplined atmosphere and minimize communication noise by allowing you to set up different channels within each team to organize discussions by project or topic.

What is your favorite aspect of this product?

Microsoft Teams is great in many ways, so I appreciate it. Teamwork is accelerated with the ability to edit Microsoft 365 documents (Word, Excel, and PowerPoint) immediately in the platform in real time. Eliminate the need to switch platforms by integrating voice calls, video calls, and instant messaging into a single app.

What do you dislike most about this product?

Compared to other apps, notification settings are less customizable, which can cause you to miss crucial messages or receive too many alerts.

What recommendations would you give to someone considering this product?

Because it unifies all communication and teamwork capabilities into one platform, I suggest Microsoft Teams. You can chat, make video calls, exchange and edit documents in real time, and manage projects with ease.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mike W.

Role: Finance
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

intuitive and helpful

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

intuitive and easy to learn

What is your favorite aspect of this product?

The Messenger is the best

What do you dislike most about this product?

Sharing the desktop sometime sbuggy

What recommendations would you give to someone considering this product?

It's really useful for any business organisation

Pros

Performance Enhancing
Saves Time
Continually Improving Product
Reliable

David M.

Role: Finance
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Most reliable and efficient app.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It offers unified communication ecosystem that enables me to connect to teams from anywhere for excellent collaboration.

What is your favorite aspect of this product?

Microsoft Teams enables me to connect with my colleagues and demonstrate different budgeting strategies that can track expenditure effectively. The calendar keeps on updating me on any upcoming events with timely notifications.

What do you dislike most about this product?

Overall, This is the most promising tool for hybrid and remote teams.

What recommendations would you give to someone considering this product?

Microsoft Teams has created ideal communication and teamwork that has produced best planning results. It has enhanced effective budgeting and planning in investments from broad teamwork.

Pros

Continually Improving Product
Enables Productivity
Effective Service
Inspires Innovation

Microsoft Teams

What is Microsoft Teams?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Emotional Footprint Champion

Microsoft Teams Ratings

91 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Secure Access Establishment of a VPN session to the internal phone system.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Presence IM Knowing the availability of users.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Instant Messaging - Enterprise

Web and Video Conferencing - Enterprise

Digital Workplace

Microsoft Teams Reviews

Samuel A.

Very useful for communication, collaboration

Likeliness to Recommend

Pros

Mike W.

intuitive and helpful

Likeliness to Recommend

Pros

David M.

Most reliable and efficient app.

Likeliness to Recommend

Pros

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Feature Ratings

Communications

Web & Desktop Conferencing

Mobility

Secure Access

Call Management

Presence IM

Centralized Management Portal

Audio Transcription

Continuous UCC

Session Border Controller

Analytics Reporting

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support