Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Teams won the following awards in the Unified Communications as a Service category

Filter By

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
4% Neutral
94% Positive

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 84

Communications

87

Web & Desktop Conferencing

87

Mobility

85

Secure Access

85

Call Management

84

Presence IM

83

Centralized Management Portal

82

Continuous UCC

81

Audio Transcription

81

Session Border Controller

80

Analytics Reporting

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

84

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Nisa K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2022

Great Meeting Application

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

* Teams is the best among others . * During the conferences audio and video quality is perfect. * It supports a lot of people at meetings. * It is very easy to learn and use. * It is directly connected to Microsoft Outlook and other Microsoft programs.

What is your favorite aspect of this product?

* During the meeting video and audio quality is great.

What do you dislike most about this product?

* During the screen sharing , I think pointing or drawing should be enabled as Slack does .

What recommendations would you give to someone considering this product?

* Please include drawing ability during the video sharing apart from that everything is great. * There should be a meeting limit as well-

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Jasmine R.

  • Role: Information Technology
  • Industry: Machinery
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

With options to classify your discussions.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Provide input, support projects, and exchange ideas securely with Microsoft Teams while staying connected. Before joining a call, you can preview your videos. When you work from anywhere, it gives you the flexibility to adjust noise suppression and cancel background sounds. Instead of copying people into unnecessary emails, you can purposefully create groups to share messages and files with the right people. You can choose the video source you want to watch and pin it to your screen, as well as join your video meetings.

What is your favorite aspect of this product?

I like Microsoft Teams because it automatically collects a list of coworkers' names so we can connect. Both external contacts and company contacts can be added. We can hold meetings and record them for later use and consultation. By syncing with the calendar, you can keep track of all communications and discussions within your company. You can transfer any information through contacts and share our files. We may communicate with co-workers and team members using instant messaging and video chat services.

What do you dislike most about this product?

The Microsoft Teams mobile app remains subpar. For beginners, the interface is time consuming and not particularly intuitive. For Microsoft Teams to work well, there must be a strong internet connection.

What recommendations would you give to someone considering this product?

I suggest Microsoft Teams as it allows you to create a message and then send it to numerous channels. There are options for screen sharing, group whiteboarding, and individual or group calls with audio or video only. A call can be scheduled in advance and you can be alerted before it starts.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Carolina D.

  • Role: Consultant
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Efficient and easy to use.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The tool allows its use in a few steps and because it is part of the Microsoft ecosystem it safely enables efficient integration with the other tools in the office suite. It is possible to exchange files in conjunction with these tools using their formats and extensions, making Mircosoft Teams a tool that centralizes the remote connection and the simultaneous exchange of files.

What is your favorite aspect of this product?

The resources used were efficient, and at the moment I have no negative points to report.

What do you dislike most about this product?

The resources used were efficient, and at the moment I have no negative points to report.

What recommendations would you give to someone considering this product?

The basic version already provides an efficient connection with great audio and video quality. For users of windows and office operating systems, the use of the tool becomes very simple and without major obstacles due to the similarity of the interface used in the windows and office ecosystems.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Microsoft Teams Comparisons