Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Unified Communications as a Service category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
4% Neutral
94% Positive

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 84

Communications

87

Web & Desktop Conferencing

87

Mobility

85

Secure Access

85

Call Management

84

Presence IM

83

Centralized Management Portal

82

Continuous UCC

81

Audio Transcription

81

Session Border Controller

80

Analytics Reporting

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

84

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Kim S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

The best business communication tool available

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is a great tool since it allows me to quickly communicate with coworkers, outside consultants, and customers. Integration with other Microsoft products is fantastic. It integrates particularly smoothly with Outlook. It's a simple yet powerful tool for facilitating communication inside and across offices.

What is your favorite aspect of this product?

This program makes it simple for me to hold virtual meetings with participants located anywhere in the world. The program makes it simple for me to show my colleagues what I'm working on and for them to see it on their screens. Microsoft Teams comes highly recommended from me. Ability to schedule meetings. In particular, I am excited about the IM functionality and the incorporation of Lync's availability indication into Outlook's presence view.

What do you dislike most about this product?

Users may experience some confusion due to the file hierarchy, and adding individuals from outside the company may prove difficult. Needs a rock-solid Internet connection.

What recommendations would you give to someone considering this product?

I work for a large corporation, and our organization has found that the Microsoft Teams program is the best way to facilitate communication between our numerous locations and our many remote workers. I can maintain contact easily and at any time. Across the country and the globe, we employ many specialists from various locations. I am responsible for the complete coordination of the project therefore It is very crucial to keep connected to individuals.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Ryan H.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Teleconferencing is great but the UI is unnatural.

Likeliness to Recommend

5 /10

What differentiates Microsoft Teams from other similar products?

It tries to do everything. In addition to teleconferencing, it basically has a built-in OneDrive, overly complicated message / chat UI.

What is your favorite aspect of this product?

The teleconferencing is great. The screen / audio quality are very good in meetings. Sharing screens works well.

What do you dislike most about this product?

The team messages are like thread-based but individual chats can be created and then it gets confusing because the file storage for an individual chat within a team is not the same as the team-level storage...or something like that. It was confusing. I used to use it every day and it made me do way to many clicks. What differentiates it is its awkwardness. I would love if it were just teleconferencing and simple chat and a more intuitive file-sharing.

What recommendations would you give to someone considering this product?

Don't use it. Your organization probably already has their own established interfaces and workflows for sharing files on the cloud and working on them. It is better to get separate apps / services that are good at one or two things because that will make your workflow more efficient. For example, Zoom for teleconferencing, Slack for chat and quick file-sharing, and Google Drive, Docs, Slides, etc. are great for sharing documents and collaborating on them remotely. When all of this functionality is combined in one app, it feels clunky; the UI is awkward. You could spend all day organizing the teams and chats with links and integrations.

Pros

  • Unique Features
  • Respectful
  • Helps Innovate
  • Continually Improving Product

Cons

  • Less Performance Enhancing
  • Less Efficient Service
  • Less Effective Service

Shri S.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Effortless remote web meetings & webinars !.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Pricing and quality attributes in terms of features and ease of organizing live webinars and other remote web meetings and sessions.

What is your favorite aspect of this product?

Webinars through Microsoft Teams have huge impact on target audience as its wonderful collaboration tool and easy to use by stakeholders all the time.

What do you dislike most about this product?

Nothing to dislike about the product. Awesome collaboration tool ever

What recommendations would you give to someone considering this product?

Go for Microsoft Teams and remove all your woes pertaining to remote collaboration and accelerating work flow. Now, with Microsoft teams, it is easy to teach and train all kinds of individuals remotely and its has wider and deeper positive impact. School children are now pro in managing Microsoft teams and they are leading the technology collaboration like never before.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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