Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Teams won the following awards in the Unified Communications as a Service category

Filter By

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
4% Neutral
94% Positive

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 84

Communications

87

Web & Desktop Conferencing

87

Mobility

85

Secure Access

85

Call Management

84

Presence IM

83

Centralized Management Portal

82

Continuous UCC

81

Audio Transcription

81

Session Border Controller

80

Analytics Reporting

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

84

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Sathisha V.

  • Role: Vendor Management
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Excellent audio and video quality, easy to use

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Matured and secured platform

What is your favorite aspect of this product?

UX is super clean More control's to the moderator Navigation is easy Screen sharing, recordings, sharing data in chats Single click invitation and joining the calls Can able to login in multiple devices securely

What do you dislike most about this product?

Outside organization users can't able to create breakout rooms, would be if the feature is available

What recommendations would you give to someone considering this product?

Must have platform for a seamless collaboration with internal and external stakeholders

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Julia R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

MicrosoftTeams for Attending meetings/trainings

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is an efficient system for group chat, phone calls, and video conferences throughout an organization. You can use it for telephony if you have the proper licenses. You can hold a conference with people inside and outside your company using the video conferencing features. It's a fantastic platform for teamwork, and the ability to share screens and programs makes it really useful.

What is your favorite aspect of this product?

Microsoft Teams is an excellent option if you require a platform for internal and external collaboration. Additionally, if you wish to work more closely with other businesses and partners. Communication using the chat feature is instantaneous and more dependable than email. Communication and teamwork are greatly facilitated by ad hoc meeting and voicecall.

What do you dislike most about this product?

The meeting screen and the chat window are occasionally difficult to watch simultaneously. Someone at a meeting has occasionally completely lost their train of thought. It can be difficult to understand one another at times due to the deteriorating sound quality.

What recommendations would you give to someone considering this product?

In our company, we use Microsoft Teams for online conferencing, document and file sharing, and general chit-chat. All of the employees here utilize this program. Since we are all working remotely thanks to Covid, it is crucial that we have a reliable means of communication and that the data we exchange remains secure.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Saves Time

Alan A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Important for Distant Workforces

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Teams not just allows us to conduct group conferences, and internally and externally training sessions, but it also allows us to monitor who joins those conferences and for how long. I like being allowed to instantly and readily access "attendance" details. The connection with Outlook is excellent. We can also view our Outlook calendar using teams, allowing it simple to verify accessibility for organizing other sessions. Teams is an excellent solution for keeping groups linked via chat, video and audio conversations, meetings, and a file repository. It competes with Slack and might outperform it in an MS-based setting.

What is your favorite aspect of this product?

The most helpful feature of Teams is its automated interaction with other Microsoft products, like as Outlook, which allows Teams sessions to be scheduled directly from Outlook Scheduler. I'd also remark that it is positioned for significant development and has a great capacity to become significantly more effective. The Voice Calls function well, with no discernible background noise or sound lagging or pauses. Video Call goes well and has a high quality. There are other customization options, like changing the setting of the video meetings to a new environment. Teams is mostly used for video conferences and the chatting feature.

What do you dislike most about this product?

The worst part about Teams is that we can't give someone else the "ownership" of Teams events. So, if the host becomes unexpectedly absent, no one may host the meeting in their place. The User interface is not particularly clear and takes some getting accustomed to, also after a period, it's difficult to recall where everything is.

What recommendations would you give to someone considering this product?

Give it your best shot at acclimating to it and discovering all of its functions. Conduct a few test conferences and events, and attempt to "break" something at times so you can fix it on the fly while you're online.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Most Popular Microsoft Teams Comparisons