Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Unified Communications as a Service category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
4% Neutral
94% Positive

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 84

Communications

87

Web & Desktop Conferencing

87

Mobility

85

Secure Access

85

Call Management

84

Presence IM

83

Centralized Management Portal

82

Continuous UCC

81

Audio Transcription

81

Session Border Controller

80

Analytics Reporting

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

84

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Mike O.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

A well-known software used for online meetings.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

The ability to form separate channels. It permits for a more efficient organization where you’ll more effectively communicate in relation to specific initiatives. It additionally allows for more targeted data relaying to your staff. Teams are nice because you can integrate with different platforms who also belong to Microsoft similar to Outlook. Therefore you can be checking your email and simply be a part of a conference right away.

What is your favorite aspect of this product?

I appreciate how this code integrates with so many alternative apps. It’s terribly convenient to own a centralized location for file sharing, team chats, on-line meetings, group action sessions, and so much more. Aside from that, it will integrate with other enterprises teams and third party tools, increasing the employment and advantages from using the software. For me, the absolute smartest thing concerning Microsoft teams is the emojis. A number of them are hilarious. For this to be the simplest feature of an Enterprise chat application is a bit concerning.

What do you dislike most about this product?

It can become time-consuming to look at every chat one by one to search out a specific part of a conversation. Microsoft teams ought to enable you to search all team discussions right away once searching. Typically it merely doesn’t notify me regarding new messages or meetings, preventing me from responding to something important.

What recommendations would you give to someone considering this product?

I would say you need to use the merchandise to give it a good evaluation. It’s compliance features that you’ll not be aware of, however, you also will realize your users are huge fans – it works the approach they expect a PC to work.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

Cons

  • Slower Product Innovation
  • Less Generous

Darian R.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2022

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Teams is differentiated by being tightly integrated into Windows and generally being more business friendly.

What is your favorite aspect of this product?

My favorite part of teams is the dependability.

What do you dislike most about this product?

I dislike how boring and corporate the app feels without ways to make it creative for creative tools and teams.

Pros

  • Unique Features
  • Security Protects
  • Performance Enhancing
  • Trustworthy

Cons

  • Inhibits Innovation

Manish D.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Likeliness to Recommend

9 /10

What is your favorite aspect of this product?

Provides details of others availability to manage meeting timings

What do you dislike most about this product?

Fullscreen option while screen sharing is restricted

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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