Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Teams won the following awards in the Unified Communications as a Service category

Filter By

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
4% Neutral
94% Positive

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 84

Communications

87

Web & Desktop Conferencing

87

Mobility

85

Secure Access

85

Call Management

84

Presence IM

83

Centralized Management Portal

82

Continuous UCC

81

Audio Transcription

81

Session Border Controller

80

Analytics Reporting

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

84

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Gracie C.

  • Role: Industry Specific Role
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Premium Business Software

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

The Microsoft Team is thoroughly integrated with the multiple numbers of Microsoft apps. Thus, it is highly customizable application software. Additionally, it also offers a wide range of integration options. The best thing is that it is also compatible with the Microsoft 365 business accounts.

What is your favorite aspect of this product?

Microsoft Teams is best accessed either a Windows 10 desktop software or a web app. There are mobile versions for Apple iOS and Google Android devices, that operate well on the move. But, the desktop and online programs are more user-friendly. Another important thing that makes this app beneficial is the customization range and freedom of adding up extra space for cloud storage.

What do you dislike most about this product?

Microsoft Teams is a wonderful application but it still has some flaws on which the developers need to work. So, the first thing is that this application is compatible with Microsoft-centric applications. Thus, you are bound in that area, additionally; there are formal designs and rules available that don't meet today's needs.

What recommendations would you give to someone considering this product?

Microsoft Teams software contains many features, you'd anticipate. Among the expected is the ability to transform any word into a searchable tag by appending to it. Furthermore, when you compose and submit the message, you can edit it as well.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Millie I.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Microsoft teams are an easy communication solution

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Ms team is one of the simplest applications I even have used. I prefer numerous things here like., Here we do conferences with the total potential of messaging, calling, video conferencing, file sharing, Screen Sharing, and lots more. Here we will simply record our meeting which may be accessible by every team member conjointly we can easily transfer the list of attendees, conjointly here only we can Assign works to our co-workers which can be submitted in any kind like video, audio, pdf, ppt, doc, and all types of file formats so we don’t would like another application to assign works to our workers. It contains all, we want in one place.

What is your favorite aspect of this product?

Microsoft groups are the best virtual meetup platform for day-after-day interactions with teammates, organizations, conjointly the skilled network. It’s accessible and has an expanded network. You need to require a web connection and simply connect with anyone via teams. It’s the proper audio and video options. The most effective factor is its simple use and wide acceptance by all the workers with no challenges. We are not solely able to communicate it as our official communication however also use it for our internal and external meetings.

What do you dislike most about this product?

An improvement chance is its chat retention limitation. Currently, discussion groups that are let’s say 3-4 months previous (and not continued) get auto-deleted (We are unable to trace such chats). It gets a bit complicated at the start to know the platform, however, it steps by step feels straightforward as your surf across the software. The chat tab could be a little confusing once everybody actively types.

What recommendations would you give to someone considering this product?

It is super straightforward how each user control is based principally on administration type. Hence, you would possibly not have total control over using Microsoft teams. You’d have a support team out there 24/7 to assist you.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2022

Easy to use, vital for team communication

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Unique Features

Most Popular Microsoft Teams Comparisons