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Microsoft Corporation

Microsoft Teams

Composite Score

8.9 /10

CX Score

9.1 /10

1062 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Unified Communications as a Service category

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2025 Emotional Footprint Champion

Latest Award, 2025

2025 Data Quadrant Champion

2025

3 Top Rated Capabilities

4 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact
Contract Negotiation

2022

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

7 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative

4% Neutral

94% Positive

Pros

Helps Innovate
Reliable
Enables Productivity
Respectful

Feature Ratings

Average 84

Communications

Web & Desktop Conferencing

Mobility

Secure Access

Call Management

Presence IM

Centralized Management Portal

Continuous UCC

Audio Transcription

Session Border Controller

Analytics Reporting

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Web and Video Conferencing - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Mayara G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2021

Easy to integrate with other softwares

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

I see very similar tools available, but the difference is the Microsoft Support.

What is your favorite aspect of this product?

Technical support

What do you dislike most about this product?

Instability

What recommendations would you give to someone considering this product?

Use it if you have other Microsoft tools already

Pros

Helps Innovate
Respectful
Includes Product Enhancements
Continually Improving Product

Caitlynn D.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Effective communication and collaboration tool

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams allows users to communicate and collaborate with each other from anywhere in the world. Additionally, it can be synced with multiple other products whether Microsoft or another platform.

What is your favorite aspect of this product?

The feature I use the most is that chat feature, however, the teams group where files can be uploaded, shared, and edited is an excellent resource within the platform versus having to be connected to the network or use a different cloud product. With everything being integrated it saves time and resources.

What do you dislike most about this product?

I have not come across any issues with Microsoft Teams.

What recommendations would you give to someone considering this product?

Anyone who needs to either communicate, meet virtually, or collaborate with someone else would benefit from using Microsoft Teams.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Erlon S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

Has great potential, but I constantly face issues.

Likeliness to Recommend

4 /10

What differentiates Microsoft Teams from other similar products?

Its biggest differential to other products is without doubt its easy integration to other Microsoft products. On the other hand simple and necessary integrations with 3rd vendor apps are not available what stop us to create reliable processes with important tools.

What is your favorite aspect of this product?

The realtime chat transcription and automatic translation are in my humble opinion the most powerful feature in relation to other competitors.

What do you dislike most about this product?

Unexpected behaviours, for example, if is common files previously shared into chat rooms just disappear. Also I don't like the way the conversations are organized in blocks. Sometime we get lost on them.

What recommendations would you give to someone considering this product?

Even being a Microsoft tool, I feel like it is something not that mature. If you strictly needs integrations to other microsoft products then you should evaluate it. If not, wouldn't hurt to take a look on other tools.

Pros

Caring
Helps Innovate
Continually Improving Product
Enables Productivity

Cons

Less Reliable
Less Performance Enhancing
Less Inspiring

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Emotional Footprint Champion

Microsoft Teams Ratings

91 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Secure Access Establishment of a VPN session to the internal phone system.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Presence IM Knowing the availability of users.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Web and Video Conferencing - Enterprise

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

Mayara G.

Easy to integrate with other softwares

Likeliness to Recommend

Pros

Caitlynn D.

Effective communication and collaboration tool

Likeliness to Recommend

Pros

Erlon S.

Has great potential, but I constantly face issues.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Communications

Web & Desktop Conferencing

Mobility

Secure Access

Call Management

Presence IM

Centralized Management Portal

Continuous UCC

Audio Transcription

Session Border Controller

Analytics Reporting

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support