Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Unified Communications as a Service category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
4% Neutral
94% Positive

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Call Management

84

Presence IM

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

81

Session Border Controller

80

Analytics Reporting

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

84

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Renaud L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Efficient and robust communication.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Beyond a simple meeting app, Microsoft Teams makes virtual meetings, file sharing, and chats very easy and convenient. Virtual meetings and calls are clear and fluid, and organizing them is easy. Another really cool feature is that there are no time limitations.

What is your favorite aspect of this product?

I like the quality of the video conferencing, the ability to share the screen, the transcription function, and the ability to connect with the team easily and efficiently.

What do you dislike most about this product?

It consumes a lot of storage and resources, which degrades the overall performance of the system if we run other high-end software.

What recommendations would you give to someone considering this product?

Microsoft Teams makes virtual meetings, file sharing, and conversations very easy and convenient. It is a complete application that adapts to many things. Its configuration is simple and allows you to change settings, show themes, etc.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gaurav G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Easy to Use and collaborate

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

End to end solution is there in Teams.

What is your favorite aspect of this product?

Quality of calls is very good and ease of joining in any calls.

What do you dislike most about this product?

I don't dislike anything much as I am the end user.

What recommendations would you give to someone considering this product?

They can go with this product as it is good and easy to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Meerali N.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Teams is "All in one product" for Teams!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The wide range of implementations possible and that too with great ease makes the MS Teams stand out from the competition!

What is your favorite aspect of this product?

Assignment section and customized webinar in calendar are two of mine favourite aspects!

What do you dislike most about this product?

Sometimes, it doesn't work well when used in mobile phones, especially during long sessions of 1+ hours.

What recommendations would you give to someone considering this product?

It is one of the best all in one product available in the market with no competition! Its worth it!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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