Microsoft Corporation

Microsoft Teams

Composite Score

8.7 /10

CX Score

9.0 /10

1615 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

0 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Enables Productivity
Respectful
Fair
Helps Innovate

Feature Ratings

Average 80

Instant Messaging

File Sharing Collaboration

Calendars

Mobile App

Employee Engagement

Task Management

Employee Directory

Document Management

Networked Enterprise

Virtual Offices

App Delivery and Access

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Brennan S.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2025

Integrates nicely with all Microsoft 365 products

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Integration is done for you

What is your favorite aspect of this product?

Creates a virtual office that employees enjoy using to collaborate

What do you dislike most about this product?

Outages and bugs somewhat often

What recommendations would you give to someone considering this product?

Look at the available apps that can provide you services you may already pay for.

Pros

Helps Innovate
Enables Productivity
Inspires Innovation
Generous Negotitation

Cons

Less Efficient Service
Less Effective Service

Abhishek S.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

Great all-in-one tool that keeps my team connected

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Teams really shines because it pulls everything your need into one place. You can chat, jump into meetings, share files, and even collaborate on documents without leaving the app. If you're already using Outlook, Word, or Excel, it just fits — no need to juggle different tools. What I like most is how it feels like a real workspace. You can have quick conversation, plan projects, and run meetings all in the same app. It’s super helpful for keeping everyone on the same page, especially if your team’s remote or spread out. Plus, it’s built with security in mind, so IT teams usually feel good about rolling it out across the company.

What is your favorite aspect of this product?

My favorite thing about Microsoft Teams is how easy it makes staying connected with my team. Whether it’s a quick chat, a meeting, or sharing files, everything happens in one place. I don’t have to switch between five different apps to get my work done — it’s all just there. It’s especially great during busy days when jumping between tasks, because it keeps everything organized and flowing smoothly.

What do you dislike most about this product?

Its hard not to like something about Microsoft Teams. Still as the query is to mention one: The thing I like least about Teams is that sometimes it can feel a bit overwhelming or clunky. There are so many features packed in, and occasionally it takes a while to find what you’re looking for.

What recommendations would you give to someone considering this product?

If you’re thinking about using Microsoft Teams, I’d say it’s a solid choice—especially if your team already uses Microsoft 365. It really helps keep everything organised in one spot, from chats to meetings to file sharing. My advice would be to spend some time learning the features and setting up notifications so you don’t get overwhelmed. Also, be patient at first—it can take a little while to get used to how everything works, but once you do, it’s a real productivity booster.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Joshuva J.

Role: Information Technology
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

All in one platform

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The extensions and the enhanced security

What is your favorite aspect of this product?

The mass access to corporate network using similar platform makes it easy to communicate

What do you dislike most about this product?

Needs time to learn all features

What recommendations would you give to someone considering this product?

Take time to explore

Pros

Reliable
Trustworthy
Efficient Service
Saves Time

Microsoft Teams

What is Microsoft Teams?

Company Details

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Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Microsoft Teams Ratings

90 Likeliness to Recommend

1 Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Calendars Ability to manage and view employee schedules, and book meetings.

Mobile App Android and iOS app that users can download.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Virtual Offices The app provides virtual rooms that users can customize and control access to, similar to a physical office.

App Delivery and Access Provides users with access to apps they need to be productive.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Web and Video Conferencing - Enterprise

Microsoft Teams Reviews

Brennan S.

Integrates nicely with all Microsoft 365 products

Likeliness to Recommend

Pros

Cons

Abhishek S.

Great all-in-one tool that keeps my team connected

Likeliness to Recommend

Pros

Joshuva J.

All in one platform

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

File Sharing Collaboration

Calendars

Mobile App

Employee Engagement

Task Management

Employee Directory

Document Management

Networked Enterprise

Virtual Offices

App Delivery and Access

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support