What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

87

File Sharing Collaboration

84

Calendars

84

Mobile App

84

Employee Engagement

82

Task Management

82

Employee Directory

82

Document Management

81

Virtual Offices

81

Networked Enterprise

81

Workflow & Approvals

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Saravanan A.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Great collaboration tool, lack customization.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out from other similar products due to its seamless integration with the Microsoft 365 ecosystem, allowing users to collaborate easily across tools like Word, Excel, PowerPoint, and SharePoint. It combines chat, video meetings, file sharing, and task management in one platform, reducing the need to switch between apps. Additionally, its robust security features, scalability for organizations of all sizes, and support for third-party app integrations make it highly versatile.

What is your favorite aspect of this product?

My favorite aspect is its deep integration with other Microsoft 365 apps, which makes collaboration extremely smooth. Being able to work on documents directly within Teams, share files, and switch between chat, video calls, and project management tools all in one place saves a lot of time and keeps everything organized.

What do you dislike most about this product?

What I dislike is, its sometimes cluttered and overwhelming interface, especially when managing multiple teams and channels. It can be difficult to keep track of conversations or find important messages without better organization features.

What recommendations would you give to someone considering this product?

I'd recommend taking full advantage of its integration with Microsoft 365, as that's where it really shines. Make sure your team is familiar with its features, like shared channels, task management, and file collaboration, to get the most out of the platform. Also, invest some time in customizing notifications and settings to prevent information overload, especially if you have many teams or channels. Finally, keep in mind that it can take a little while to get used to the interface, so be patient as you get familiar with all the functionalities

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mayowa J.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Easy Collaboration

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

I have only worked with Microsoft Teams and i enjoy using it

What is your favorite aspect of this product?

File sharing during conference call or meetings

What do you dislike most about this product?

Heavy dependence on Internet

What recommendations would you give to someone considering this product?

Improve performance during video call especially when internet is performing well above average.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Inspires Innovation
  • Saves Time

Vivek S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Powerful collaboration tool, but room for improve

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is different because it works really well with other Microsoft tools like Outlook, Word, and Excel, making it easy to stay organized and productive. It brings all your team’s chats, files, and meetings into one place, so everything is easy to find. Teams is also very secure, which makes it a good choice for businesses that need to protect their data. Plus, it works for both small teams and big companies, so it’s flexible for different needs.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is how it brings everything into one place—chats, video calls, files, and tools—all seamlessly integrated. This makes collaboration super easy and saves a lot of time switching between different apps.

What do you dislike most about this product?

What I dislike most about Microsoft Teams is that it can feel a bit overwhelming at first due to the number of features and settings. It may take some time to get used to, especially for new users or smaller teams who don't need all the advanced options. Additionally, it sometimes lacks the simplicity of other tools, making it feel a bit cluttered.

What recommendations would you give to someone considering this product?

If you're thinking about using Microsoft Teams, it’s a great choice if you're already into Microsoft 365 tools—everything just clicks together. It's perfect for teams that need to collaborate, share files, and meet virtually without jumping between apps. But heads up—it might take a little time to get the hang of it, especially if you’re new. If you’re part of a smaller team, think about whether you really need all the features, since it can feel a bit packed.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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