Microsoft Corporation

Microsoft Teams

Composite Score

8.7 /10

CX Score

9.0 /10

1615 Reviews Write a Review

Claim Software

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

Filter By

2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

0 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Enables Productivity
Respectful
Fair
Helps Innovate

Feature Ratings

Average 80

Instant Messaging

File Sharing Collaboration

Calendars

Mobile App

Employee Engagement

Task Management

Employee Directory

Document Management

Networked Enterprise

Virtual Offices

App Delivery and Access

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Niyati T.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Features are good, User Friendly

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

It’s flexibility and features which is user friendly and makes job easier

What is your favorite aspect of this product?

File sharing snapshots technical team discussion instantly to reach the team.

What do you dislike most about this product?

Nothing as such..

What recommendations would you give to someone considering this product?

It’s ample of features, effectiveness and flexibility to integrate with other apps as well

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Patel D.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Teams improve communication and collaboration.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams brings together chat, Video conferencing, File sharing, and project management in One place. Also integration with Microsoft 365 suite enhanced productivity, allowing users to access applications like word, Excel, and SharePoint directly within the Platform.

What is your favorite aspect of this product?

The interface is intuitive,with well-organized channels for different projects or teams, making it easy to navigate conversation and files.

What do you dislike most about this product?

So far So good, I haven't seen anything to dislike.

What recommendations would you give to someone considering this product?

Microsoft Teams is an excellent tool for organizations looking to improve communication and collaboration.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Shreya P.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is a strong option for smooth communication because of its extensive interaction with the Microsoft suite, particularly Office 365 programs like Word, Excel, PowerPoint, and OneDrive. It provides a wide range of file-sharing, video conferencing, and chat capabilities on a single platform.

What is your favorite aspect of this product?

Microsoft Teams' seamless integration with the rest of the Microsoft 365 suite makes it possible for users to access, edit, and collaborate on documents right within the platform, making it one of its most useful features.

What do you dislike most about this product?

Heavy resource usage can cause slower performance, especially on lower-end devices.

What recommendations would you give to someone considering this product?

For more efficient communication and productivity, pay close attention to Microsoft Teams' interaction with the Microsoft 365 suite if you're thinking about using it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Microsoft Teams Ratings

90 Likeliness to Recommend

1 Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Calendars Ability to manage and view employee schedules, and book meetings.

Mobile App Android and iOS app that users can download.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Virtual Offices The app provides virtual rooms that users can customize and control access to, similar to a physical office.

App Delivery and Access Provides users with access to apps they need to be productive.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Web and Video Conferencing - Enterprise

Microsoft Teams Reviews

Niyati T.

Features are good, User Friendly

Likeliness to Recommend

Pros

Patel D.

Teams improve communication and collaboration.

Likeliness to Recommend

Pros

Shreya P.

Fantastic product!

Likeliness to Recommend

Pros

Most Popular Microsoft Teams Comparisons

Workplace from Meta

Zoho Connect

Microsoft Viva Engage (Yammer)

LumApps

Citrix Digital Workspace

Workgrid

1
Since last award

Feature Ratings

Instant Messaging

File Sharing Collaboration

Calendars

Mobile App

Employee Engagement

Task Management

Employee Directory

Document Management

Networked Enterprise

Virtual Offices

App Delivery and Access

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support