What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Respectful
  • Fair
  • Helps Innovate

Feature Ratings

Average 80

Instant Messaging

87

File Sharing Collaboration

84

Calendars

84

Mobile App

84

Employee Engagement

82

Task Management

82

Employee Directory

82

Document Management

82

Networked Enterprise

81

Virtual Offices

81

App Delivery and Access

81

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

78

Microsoft Teams Reviews

Kasan P.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Excellent for Work but Might Be Complicating Thing

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Similar to Zoom and Slack, but more formal and serious, is Microsoft Teams. It feels less lighthearted and more work-focused than Slack, and it emphasizes communication and teamwork above merely video calls when compared to Zoom. Teams works really well with other Microsoft stuff like Outlook and Word, but it’s not as flexible or fun as Slack.

What is your favorite aspect of this product?

I enjoy how it’s simple to have everything in one place—chats, video calls, file sharing, all arranged into channels for various teams. The integration with Office 365 is awesome if you’re already using Word, Excel, or Outlook. Recently, they introduced additional tools for live events and webinars, which is fantastic for bigger gatherings. The video call quality is very great, and it’s easy to share your screen or files during meetings.

What do you dislike most about this product?

But gosh, Teams can be sluggish and glitchy sometimes. The interface feels clunky, and it takes forever to load, especially if you have a lot of channels. The alerts are also annoying—they either overload you with too many or don’t inform you at all. Switching from conversations and files, or from one team to another, is perplexing. The application lacks user-friendliness, a sentiment that becomes apparent with daily usages.

What recommendations would you give to someone considering this product?

If Microsoft products are used in your workplace, Teams is likely the best option. It works well for large organizations with lots of employees and projects, but if you're looking for something more flexible or enjoyable, Slack or Zoom might be a better fit. Microsoft Teams is a powerful tool, but if you're not familiar with it or don't need all the features, it can be frustratings.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Jose V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Highly customizable collaboration tool

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Seamless Integration with Microsoft 365

What is your favorite aspect of this product?

The Microsoft 365 ecosystem.

What do you dislike most about this product?

Experience performance issues, such as slow load times or lag during meetings, particularly in larger organizations with many users.

What recommendations would you give to someone considering this product?

Use any free trial options to explore the features and see how well it fits your team's needs.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Aditi T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Great for collaboration, but can be overwhelming.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is different because it works really well with Microsoft 365 apps, making it easy to collaborate, share files, and communicate all in one place.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its collaboration features, like real-time document editing and integration with other Microsoft apps, which make teamwork efficient and streamlined.

What do you dislike most about this product?

Microsoft Teams is that it can be overwhelming with too many features and notifications, which might confuse new users or make it hard to focus.

What recommendations would you give to someone considering this product?

If you're considering Microsoft Teams, spend some time getting to know its features and settings, and customize your notifications so you don't feel overwhelmed.

Pros

  • Efficient Service
  • Caring
  • Respectful
  • Helps Innovate

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