


What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceMicrosoft Teams Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Microsoft Teams.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Fair
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
File Sharing Collaboration
Calendars
Mobile App
Employee Engagement
Task Management
Employee Directory
Document Management
Networked Enterprise
Virtual Offices
App Delivery and Access
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
View Microsoft Teams in this category (opens in a new tab)
Business Instant Messaging - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Web and Video Conferencing - Enterprise
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews

Kasan P.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2024
Excellent for Work but Might Be Complicating Thing
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Similar to Zoom and Slack, but more formal and serious, is Microsoft Teams. It feels less lighthearted and more work-focused than Slack, and it emphasizes communication and teamwork above merely video calls when compared to Zoom. Teams works really well with other Microsoft stuff like Outlook and Word, but it’s not as flexible or fun as Slack.
What is your favorite aspect of this product?
I enjoy how it’s simple to have everything in one place—chats, video calls, file sharing, all arranged into channels for various teams. The integration with Office 365 is awesome if you’re already using Word, Excel, or Outlook. Recently, they introduced additional tools for live events and webinars, which is fantastic for bigger gatherings. The video call quality is very great, and it’s easy to share your screen or files during meetings.
What do you dislike most about this product?
But gosh, Teams can be sluggish and glitchy sometimes. The interface feels clunky, and it takes forever to load, especially if you have a lot of channels. The alerts are also annoying—they either overload you with too many or don’t inform you at all. Switching from conversations and files, or from one team to another, is perplexing. The application lacks user-friendliness, a sentiment that becomes apparent with daily usages.
What recommendations would you give to someone considering this product?
If Microsoft products are used in your workplace, Teams is likely the best option. It works well for large organizations with lots of employees and projects, but if you're looking for something more flexible or enjoyable, Slack or Zoom might be a better fit. Microsoft Teams is a powerful tool, but if you're not familiar with it or don't need all the features, it can be frustratings.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Jose V.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2024
Highly customizable collaboration tool
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Seamless Integration with Microsoft 365
What is your favorite aspect of this product?
The Microsoft 365 ecosystem.
What do you dislike most about this product?
Experience performance issues, such as slow load times or lag during meetings, particularly in larger organizations with many users.
What recommendations would you give to someone considering this product?
Use any free trial options to explore the features and see how well it fits your team's needs.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.

Aditi T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Great for collaboration, but can be overwhelming.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams is different because it works really well with Microsoft 365 apps, making it easy to collaborate, share files, and communicate all in one place.
What is your favorite aspect of this product?
My favorite aspect of Microsoft Teams is its collaboration features, like real-time document editing and integration with other Microsoft apps, which make teamwork efficient and streamlined.
What do you dislike most about this product?
Microsoft Teams is that it can be overwhelming with too many features and notifications, which might confuse new users or make it hard to focus.
What recommendations would you give to someone considering this product?
If you're considering Microsoft Teams, spend some time getting to know its features and settings, and customize your notifications so you don't feel overwhelmed.
Pros
- Efficient Service
- Caring
- Respectful
- Helps Innovate
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
