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Microsoft Corporation

Microsoft Teams

Composite Score

8.7 /10

CX Score

9.1 /10

1703 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

0 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

5% Neutral

92% Positive

Pros

Reliable
Respectful
Fair
Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

File Sharing Collaboration

Calendars

Mobile App

Employee Engagement

Task Management

Employee Directory

Document Management

Virtual Offices

Networked Enterprise

Workflow & Approvals

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Rohit Y.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

"All things your team needs in one place."

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Its works perfectly with office 365, so it's great for people who are already using microsoft products.

What is your favorite aspect of this product?

The fact that you can easily start a video call from a chat is great.

What do you dislike most about this product?

There are something too many features to keeps track of, which can be frustrasting.

What recommendations would you give to someone considering this product?

Ideal for companies that already use microsoft goods a lot.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Kasan P.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Excellent for Work but Might Be Complicating Thing

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Similar to Zoom and Slack, but more formal and serious, is Microsoft Teams. It feels less lighthearted and more work-focused than Slack, and it emphasizes communication and teamwork above merely video calls when compared to Zoom. Teams works really well with other Microsoft stuff like Outlook and Word, but it’s not as flexible or fun as Slack.

What is your favorite aspect of this product?

I enjoy how it’s simple to have everything in one place—chats, video calls, file sharing, all arranged into channels for various teams. The integration with Office 365 is awesome if you’re already using Word, Excel, or Outlook. Recently, they introduced additional tools for live events and webinars, which is fantastic for bigger gatherings. The video call quality is very great, and it’s easy to share your screen or files during meetings.

What do you dislike most about this product?

But gosh, Teams can be sluggish and glitchy sometimes. The interface feels clunky, and it takes forever to load, especially if you have a lot of channels. The alerts are also annoying—they either overload you with too many or don’t inform you at all. Switching from conversations and files, or from one team to another, is perplexing. The application lacks user-friendliness, a sentiment that becomes apparent with daily usages.

What recommendations would you give to someone considering this product?

If Microsoft products are used in your workplace, Teams is likely the best option. It works well for large organizations with lots of employees and projects, but if you're looking for something more flexible or enjoyable, Slack or Zoom might be a better fit. Microsoft Teams is a powerful tool, but if you're not familiar with it or don't need all the features, it can be frustratings.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Jose V.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Highly customizable collaboration tool

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Seamless Integration with Microsoft 365

What is your favorite aspect of this product?

The Microsoft 365 ecosystem.

What do you dislike most about this product?

Experience performance issues, such as slow load times or lag during meetings, particularly in larger organizations with many users.

What recommendations would you give to someone considering this product?

Use any free trial options to explore the features and see how well it fits your team's needs.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Microsoft Teams Ratings

90 Likeliness to Recommend

1 Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Calendars Ability to manage and view employee schedules, and book meetings.

Mobile App Android and iOS app that users can download.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Virtual Offices The app provides virtual rooms that users can customize and control access to, similar to a physical office.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Web and Video Conferencing - Enterprise

Microsoft Teams Reviews

Rohit Y.

"All things your team needs in one place."

Likeliness to Recommend

Pros

Kasan P.

Excellent for Work but Might Be Complicating Thing

Likeliness to Recommend

Pros

Jose V.

Highly customizable collaboration tool

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

File Sharing Collaboration

Calendars

Mobile App

Employee Engagement

Task Management

Employee Directory

Document Management

Virtual Offices

Networked Enterprise

Workflow & Approvals

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support