

What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceMicrosoft Teams Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Microsoft Teams.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Screen Sharing
Voice and Video Collaboration
Notifications
File Sharing Collaboration
Document Collaboration
Integration With Productivity Tools
Task Management
Granular Access Management
Cross Platform Support
Search
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Score 8.9
View Microsoft Teams in this category (opens in a new tab)
Web and Video Conferencing - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews

Samson A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2025
Powerful Collaboration Hub with Deep Microsoft 365
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Full Integration with Microsoft 365 Seamlessly connects with Outlook, Word, Excel, PowerPoint, OneDrive, and SharePoint. Users can co-author documents, schedule meetings, and manage files all within Teams. Differentiator: Unlike Zoom or Google Meet, Teams is a hub for both communication and productivity.
What is your favorite aspect of this product?
My favorite aspect of Microsoft Teams is its seamless integration with Microsoft 365 apps, especially for document collaboration. Being able to chat, meet, and co-edit Word, Excel, or PowerPoint files—all within the same workspace—makes Teams incredibly efficient for real-time collaboration. It removes the need to switch between multiple tools and keeps everything connected in one centralized hub, which is especially valuable for remote teams and project-based work.
What do you dislike most about this product?
High Resource Consumption. It consumes high amount of RAM Chat Management Could Be Better. The chat interface lacks advanced filtering options. Searching for older messages or attachments isn't always smooth, and there's no way to categorize or tag conversations for easy retrieval. The least helpful feature about teams I can say is "Apps" for me.
What recommendations would you give to someone considering this product?
Leverage Channels Wisely Create organized channels for different teams, projects, or topics. Use @mentions and pinned tabs to highlight key info.
Pros
- Reliable
- Effective Service
- Respectful
- Acts with Integrity
Please tell us why you think this review should be flagged.

Arshad N.
- Role: Information Technology
- Industry: Banking
- Involvement: End User of Application
Submitted Jul 2025
Teams Helpful for Building and Maintaining a Team
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams is the best ever used application for conducting team meeting and maintaining and accessing shared files and other team member can work simultaneously. Teams allowing us to maintaining a sharepoint and seperately team can access who ever part of that team.its very helpful for documentation purpose and we dont need to rely upon any other application for that and its sharepoint intergrated already.scheduling the meeting is very much easy and we can see other team member calendar also.
What is your favorite aspect of this product?
Its very fast and easy to use even though its beginner. meeting scheduling is pretty easy and we can see other team member calendar to understand when He will available.
What do you dislike most about this product?
sometimes the Teams taking more system resources and will slowdown. Its sometimes crashing.
What recommendations would you give to someone considering this product?
If someone looking for professional application which your team can communicate each other improve the productivity go for it.
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Merlin L.
- Role: Operations
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Jul 2025
Works well for what it is desigend for.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Teams has better call support and hardware support than the Google offerings we had looked at. Out tech team is als investigating an offering from another supplier called Fortinet which has simular features to Cisco. .
What is your favorite aspect of this product?
Ease of use was the biggest thing. It takes very litttle training to get a system up and running and a small IT staff can maintain it with ease.
What do you dislike most about this product?
Calls using Teams phones had a strange lag when conversing with others which at times caused issues. We also found that setting a user account to busy or do not disturb did not always work properly and often the device that Teams was installed on would contine to ring.
What recommendations would you give to someone considering this product?
Do your research, Teams does work well but we have found that it does have some issues with call quality at times.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
