Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
5% Neutral
92% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

Screen Sharing

86

Voice and Video Collaboration

85

Notifications

85

File Sharing Collaboration

84

Document Collaboration

82

Integration With Productivity Tools

82

Task Management

81

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

83

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Samson A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2025

Powerful Collaboration Hub with Deep Microsoft 365

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Full Integration with Microsoft 365 Seamlessly connects with Outlook, Word, Excel, PowerPoint, OneDrive, and SharePoint. Users can co-author documents, schedule meetings, and manage files all within Teams. Differentiator: Unlike Zoom or Google Meet, Teams is a hub for both communication and productivity.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its seamless integration with Microsoft 365 apps, especially for document collaboration. Being able to chat, meet, and co-edit Word, Excel, or PowerPoint files—all within the same workspace—makes Teams incredibly efficient for real-time collaboration. It removes the need to switch between multiple tools and keeps everything connected in one centralized hub, which is especially valuable for remote teams and project-based work.

What do you dislike most about this product?

High Resource Consumption. It consumes high amount of RAM Chat Management Could Be Better. The chat interface lacks advanced filtering options. Searching for older messages or attachments isn't always smooth, and there's no way to categorize or tag conversations for easy retrieval. The least helpful feature about teams I can say is "Apps" for me.

What recommendations would you give to someone considering this product?

Leverage Channels Wisely Create organized channels for different teams, projects, or topics. Use @mentions and pinned tabs to highlight key info.

Pros

  • Reliable
  • Effective Service
  • Respectful
  • Acts with Integrity

Arshad N.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Teams Helpful for Building and Maintaining a Team

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is the best ever used application for conducting team meeting and maintaining and accessing shared files and other team member can work simultaneously. Teams allowing us to maintaining a sharepoint and seperately team can access who ever part of that team.its very helpful for documentation purpose and we dont need to rely upon any other application for that and its sharepoint intergrated already.scheduling the meeting is very much easy and we can see other team member calendar also.

What is your favorite aspect of this product?

Its very fast and easy to use even though its beginner. meeting scheduling is pretty easy and we can see other team member calendar to understand when He will available.

What do you dislike most about this product?

sometimes the Teams taking more system resources and will slowdown. Its sometimes crashing.

What recommendations would you give to someone considering this product?

If someone looking for professional application which your team can communicate each other improve the productivity go for it.

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Effective Service

Merlin L.

  • Role: Operations
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2025

Works well for what it is desigend for.

Likeliness to Recommend

6 /10

What differentiates Microsoft Teams from other similar products?

Teams has better call support and hardware support than the Google offerings we had looked at. Out tech team is als investigating an offering from another supplier called Fortinet which has simular features to Cisco. .

What is your favorite aspect of this product?

Ease of use was the biggest thing. It takes very litttle training to get a system up and running and a small IT staff can maintain it with ease.

What do you dislike most about this product?

Calls using Teams phones had a strange lag when conversing with others which at times caused issues. We also found that setting a user account to busy or do not disturb did not always work properly and often the device that Teams was installed on would contine to ring.

What recommendations would you give to someone considering this product?

Do your research, Teams does work well but we have found that it does have some issues with call quality at times.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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