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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.0 /10

2939 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Enables Productivity
Respectful
Reliable
Performance Enhancing

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

File Transfer

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Hiren p.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2025

Perfect platform for IM and audio/video conference

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

In house application of Microsoft so it has excellent vendor support and they are updating it very frequently with new features and to provide more stability to product

What is your favorite aspect of this product?

Microsoft Teams is nicely designed and perfectly manages the IM and notifications. It has lots of features for audio/video conferencing which helps team to share their thoughts effectively

What do you dislike most about this product?

Microsoft is providing updates too frequently. We also face audio issues which are getting fixed after restarting MS teams completely.

What recommendations would you give to someone considering this product?

Highly recommended for official communications. It has lots of features and backed up by Microsoft. It enhances productivity of the team and helps to keep the track of the communications.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

khushi s.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Excellent product with comprehensive features

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Unique feature with Ease of use , makes communication easier with management.

What is your favorite aspect of this product?

Audio and video conferencing

What do you dislike most about this product?

Nothing much but security can be improved

What recommendations would you give to someone considering this product?

Go for it without second thought, will save time and is efficient, teams help to connect with people without any hindrance.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Vilom O.

Role: Industry Specific Role
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Great for collaboration but a bit clunky at times

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is a solid tool for team collaboration, especially for businesses that already use Microsoft Office. It's loaded with features like chat, file sharing, and meeting tools, making it a one-stop shop for everything.

What is your favorite aspect of this product?

Integrates really well with Microsoft 365, which makes document sharing and collaboration super easy. The video call quality is decent, and I love how you can schedule meetings directly from Outlook. Teams offers channels to organize conversations, making it easier to manage various projects or teams.

What do you dislike most about this product?

It can get really slow and laggy if you have a lot of apps or tabs open at the same time. Sometimes the interface feels a bit overwhelming, especially if you’re new to it.

What recommendations would you give to someone considering this product?

If you’re already using Microsoft tools, definitely give it a try. But it’s not the easiest to navigate if you’re used to more streamlined platforms like Zoom.

Pros

Helps Innovate
Inspires Innovation
Caring
Acts with Integrity

Cons

Commodity Features

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

File Transfer File transfer services

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

Hiren p.

Perfect platform for IM and audio/video conference

Likeliness to Recommend

Pros

khushi s.

Excellent product with comprehensive features

Likeliness to Recommend

Pros

Vilom O.

Great for collaboration but a bit clunky at times

Likeliness to Recommend

Pros

Cons

Most Popular Microsoft Teams Comparisons

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TeamViewer Remote

1
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Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

File Transfer

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization