Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

85

Audio Controls

83

File Transfer

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Gul M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

All-in-One Hub for Microsoft Teams Collaboration

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams has transformed my collaboration by integrating document sharing, meetings, and chats.

What is your favorite aspect of this product?

Our strong relationship with Microsoft 365 boosts productivity, especially during meetings with real-time document editing.

What do you dislike most about this product?

Learning to navigate between teams and channels might be difficult due to its broad feature set.

What recommendations would you give to someone considering this product?

Any Microsoft-heavy workplace requires Teams.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Cons

  • Commodity Features

Eduardo G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Efficient connectivity and collaboration.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

What differentiates Microsoft Teams from other similar products is its seamless integration with Microsoft 365, enabling efficient and productive collaboration.

What is your favorite aspect of this product?

Its ability to integrate seamlessly with other Microsoft 365 tools makes collaboration easier and increases productivity.

What do you dislike most about this product?

What I dislike most about Microsoft Teams is the number of notifications, which can be excessive and distracting. However, it is possible to customize the settings to better manage these notifications.

What recommendations would you give to someone considering this product?

If your company is considering adopting Microsoft Teams, I highly recommend it. It facilitates efficient collaboration, integrates seamlessly with Microsoft 365, and boosts team productivity.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Prashant s.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

Microsoft Teams Enhances Workplace Productivity

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands proud with its seamless integration into the Microsoft 365 atmosphere, offering easy collaboration throughout equipment like Word, Excel, and SharePoint. It gives customizable channels for organizing verbal exchange and tasks, along side powerful video conferencing functions, inclusive of breakout rooms and live captions. Teams also emphasizes safety, compliance, and automation thru Power Automate, whilst its scalability makes it appropriate for companies of all sizes, from small teams to large establishments.

What is your favorite aspect of this product?

My favored factor of Microsoft Teams is its customizability and flexibility. The capacity to create tailor-made channels for particular groups, projects, or subjects permits customers to live organized and collaborate greater successfully. Plus, with the choice to combine diverse apps and automate workflows the use of Power Automate, Teams adapts to the precise wishes of any crew or corporation. This flexibility makes it a fantastically flexible device for special industries and paintings environments.

What do you dislike most about this product?

A disadvantage of Microsoft Teams is its steep studying curve for beginners. The interface can sense cluttered, and it is able to take time to get acquainted with all of the capabilities and customization options, making it less intuitive for some customers.

What recommendations would you give to someone considering this product?

If you are considering the use of Microsoft Teams, awareness on its seamless integration with Microsoft 365 for efficient collaboration. Customize your channels to healthy one of a kind tasks or groups, and explore automation alternatives with Power Automate to improve workflows. Make the most of its video conferencing equipment for clean virtual conferences, make sure the platform meets your safety wishes, and do not forget how it can scale as your team expands.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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