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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.0 /10

2941 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Enables Productivity
Respectful
Reliable
Performance Enhancing

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

File Transfer

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Sunidhi G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Great product for use in business and IT.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Teams supports integration with a wide range of third-party applications and services through its app store, enabling users to connect their favorite tools directly within the platform.

What is your favorite aspect of this product?

Easy to operate.

What do you dislike most about this product?

According to me nothing.

What recommendations would you give to someone considering this product?

Take advantage of the recording feature for reference.

Pros

Includes Product Enhancements
Security Protects
Helps Innovate
Continually Improving Product

Alex B.

Role: Information Technology
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Great, Unique, and robust platform.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams differentiates itself from similar products by deeply integrating with other Microsoft 365 services, offering seamless collaboration with Office apps like Word, Excel, and Outlook, as well as robust security and compliance features, making it ideal for organizations already using Microsoft's ecosystem.

What is your favorite aspect of this product?

My favorite aspect of this product is the standout aspect of Microsoft Teams is its integration with the Microsoft 365 ecosystem, which allows for seamless collaboration across various tools like Word, Excel, and SharePoint, streamlining workflows for users.

What do you dislike most about this product?

One thing I find frustrating about Microsoft Teams is the occasional performance issues, such as slow load times or lag during calls, especially when dealing with large teams or complex projects. These issues can disrupt the workflow and make it harder to stay productive.

What recommendations would you give to someone considering this product?

If you're considering Microsoft Teams, I'd recommend taking advantage of its integration with other Microsoft 365 apps, as it can significantly streamline your workflow if you're already using tools like Word, Excel, or Outlook. However, be prepared for a learning curve, especially if you're new to the Microsoft ecosystem, and ensure your organization has sufficient internet bandwidth to avoid performance issues during calls or meetings.

Pros

Performance Enhancing
Trustworthy
Helps Innovate
Continually Improving Product

John P.

Role: Sales Marketing
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Microsoft Continues to Fall Just Short

Likeliness to Recommend

6 /10

What differentiates Microsoft Teams from other similar products?

Products continue to contain annoying bugs that impact day to day functionality.

What is your favorite aspect of this product?

This does come automatically with Microsoft products, which keeps you from having to download something else, which is a plus.

What do you dislike most about this product?

Like all Microsoft products, Teams is just slightly off with it's overall feel, design, and implementation. Admittedly, this might be a personal preference, but these issues plague Teams just like all their other products.

What recommendations would you give to someone considering this product?

Be prepared to deal with bugs and updates that, while meant to improve things, actually make them crash.

Pros

Efficient Service
Effective Service
Saves Time
Respectful

Cons

Leverages Incumbent Status

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

File Transfer File transfer services

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

Sunidhi G.

Great product for use in business and IT.

Likeliness to Recommend

Pros

Alex B.

Great, Unique, and robust platform.

Likeliness to Recommend

Pros

John P.

Microsoft Continues to Fall Just Short

Likeliness to Recommend

Pros

Cons

Most Popular Microsoft Teams Comparisons

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TeamViewer Remote

1
Since last award

1
Since last award

Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

File Transfer

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization