Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

85

Audio Controls

83

File Transfer

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Ganesh G.

  • Role: Information Technology
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Powerful communication and business tool.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Because it easily connects with Microsoft 365 applications like Word, Excel, and PowerPoint, Microsoft Teams stands out as a tool for document collaboration. In addition to supporting several communication channels, including audio, video, and chat calls, it has robust security measures. Teams is appropriate for companies of all sizes and offers a great deal of customisation through third-party app integrations. It remains up to date with new features and enhancements thanks to frequent upgrades.

What is your favorite aspect of this product?

The smooth integration of Microsoft Teams with Microsoft 365 apps is my favourite feature. This interface streamlines workflows and increases productivity by enabling simple collaboration on documents, spreadsheets, and presentations right within the Teams environment. One key feature that distinguishes Teams from other collaboration solutions is the ability to co-author documents in real-time without navigating between applications.

What do you dislike most about this product?

Even while Microsoft Teams is great overall, there are moments when the sheer number of notifications becomes too much to handle.

What recommendations would you give to someone considering this product?

I advise utilising Microsoft Teams' connectivity with Microsoft 365 apps if you're thinking about using it for smooth collaboration. Explore the different third-party app connectors to customise the platform to your needs and adjust your notification settings to prevent getting overloaded. To fully utilise its advantages, utilise the wealth of training materials that are available.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Adil B.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Best tool for connectivity across the globe

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

With good reason, Microsoft Teams is an easy-to-use program that is easy to download, install, and configure. document sharing, video and chat calls, and more. It also utilizes applications from other developers and works well with Microsoft 365 applications.

What is your favorite aspect of this product?

Microsoft Teams is one of the best because it has many features like out of office, take control of the screen, message preview hidden, and more. They have really put effort into even the smallest details, like the ability to mark a message as "important." I use Microsoft Teams every day at work, and I truly love how we can stay in touch with colleges located all over the world.At my company, I use Microsoft Teams every day, and I truly enjoy how it allows us to stay in contact with universities located anywhere in the world. There are other resources for this, but Microsoft Teams is among the greatest because it has a number of features such

What do you dislike most about this product?

Although Microsoft Teams has several helpful features, there is room for development. For instance, because it offers so many different functions, the UI might occasionally be overly busy. Similarly, the platform has load issues, and the excessive usage of these notifications is becoming annoying. It is a little bothersome because there aren't many customizing possibilities. Additionally, using the search feature would feel more natural, and users grow overly reliant on wi-fi, making offline use challenging.

What recommendations would you give to someone considering this product?

One of the best product with multiple features. A proven meeting platform with best audio video quality and reliable connectivity.

Pros

  • Trustworthy
  • Effective Service
  • Inspires Innovation
  • Caring

Enyinna O.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

MS team is pricey like in the E5

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

MS Teams stands out with its deep integration into Microsoft 365, robust security, scalability for enterprises, and a unified platform combining communication, collaboration, and project management, all supported by a broad range of third-party app integrations.

What is your favorite aspect of this product?

its seamless integration with the Microsoft 365 ecosystem, allowing users to collaborate efficiently within familiar tools like Word, Excel, and SharePoint, all in one platform to boost productivity

What do you dislike most about this product?

cost of procurement and licenses and different module like the E licenses

What recommendations would you give to someone considering this product?

Good product that helps boost productivity and internal efficiency. Go for it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Generous
  • Less Friendly Negotiation

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