Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

85

Audio Controls

83

File Transfer

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Data Integration

81

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Anshika C.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Aug 2021

Easy Handling of Busy Schedule

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

I communicate with my colleagues for my research project on Teams only. It makes it much easier to record all our presentations, share documents, and then access all of that in just one place. The best part is that all the members can have access and make changes whenever necessary.

What is your favorite aspect of this product?

Microsoft Teams is very versatile and they keep working on the app for a better experience. I like how I can directly join my meetings from the calendar and keep track of my numerous meetings in such an elaborate interface. Teams has great security options both while joining the meeting and giving permissions for people joining a particular team. They have worked over time to finally provide an easy interface that makes it more professional looking as well. All my screen recordings and shared documents can be found in one place helping me keep track of my work easily.

What do you dislike most about this product?

Teams does not send relevant notifications at all. The greatest drawback is that it does not remind you when it's time for a meeting. There are options to tweak notifications but they seem to be useless. I have tried them for a year now, and I still do not receive any useful notifications from Teams.

What recommendations would you give to someone considering this product?

Microsoft Teams is overall a good chat program. It's well suited to small meetings and chats, especially within your organization. I really like the scheduling functions and how easy it is to invite someone. However, we used it for classes and it could be kind of a pain in the neck. Like other chat programs, it doesn't do interactivity well. It's tough to get people involved in a chat. I also wish I could do more with my presentations. As this is a Microsoft program, you'd think it would integrate with PowerPoint better, but it doesn't. I also can't understand why I can't play the sound on a video I'm sharing with my Mac.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Carolina R.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

an excellent team communication tool

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The tool bases its essence on teamwork, encouraging the collaboration of all the group members. It has practical and specific functions that facilitate this task, such as the wall where you can chat in real time and where the members can express their opinions on the topic discussed at the meeting, as well as the virtual blackboard where you can express your ideas in a more manual way when you need to make some kind of graphic.

What is your favorite aspect of this product?

The recording feature is ideal for storing information held in meetings in the cloud with clean integration with other Microsoft applications such as Sharepoint, allowing any team member to access that information from anywhere at any time.

What do you dislike most about this product?

In split-screen mode, many details of the speaker are lost since it does not cover the entire viewing area, i.e. it is visually a bit uncomfortable if you need to analyze details of slides or images displayed.

What recommendations would you give to someone considering this product?

Among the many business tools for business communication this is one of the strongest options and provides a significant number of functions, teamwork will now bear fruit and results in the short term with the use and implementation of Microsoft Teams as it provides essential elements to the work that is performed daily in any organization.

Pros

  • Enables Productivity
  • Efficient Service
  • Saves Time
  • Generous Negotitation

William Ernesto R.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Good software that is part of Office 365

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The integration with Office365 products.

What is your favorite aspect of this product?

Security and compatibility with others OS

What do you dislike most about this product?

Looks different on Chrome OS devices

What recommendations would you give to someone considering this product?

Evaluate the Office365 suite that is more convenient for your bussines.

Pros

  • Enables Productivity
  • Respectful
  • Client Friendly Policies
  • Acts with Integrity

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