Microsoft Corporation

Microsoft Teams

Composite Score

8.7 /10

CX Score

8.9 /10

2816 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Enables Productivity
Respectful
Reliable
Trustworthy

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Keyboard Mouse Control

File Transfer

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Florence N.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Great Features.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Teams integrates beautifully with Microsoft 365, allowing users to access and collaborate on Word, Excel, PowerPoint, OneNote, SharePoint, and Outlook directly within the platform.

What is your favorite aspect of this product?

Together Mode. is a unique feature that places participants in a shared virtual background, making it feel like everyone is in the same room. It enhances engagement and reduces meeting fatigue, making virtual meetings more enjoyable and interactive.

What do you dislike most about this product?

The pricing structure can be a concern for some users. While Microsoft Teams offers a free tier, the cost of premium plans can add up, especially for small businesses or individuals who need access to advanced features.

What recommendations would you give to someone considering this product?

Take the time to explore all the features Microsoft Teams offers. This will help you understand how to leverage the tool to its fullest potential.

Pros

Helps Innovate
Trustworthy
Inspires Innovation
Respectful

Ruupali S.

Role: Sales Marketing
Industry: Technology
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Dec 2024

Best product

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Scalable, flexible

What is your favorite aspect of this product?

User-friendly UI

What do you dislike most about this product?

Costly product

What recommendations would you give to someone considering this product?

Best tool for remote work

Pros

Performance Enhancing
Trustworthy
Unique Features
Fair

Saravanan A.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Great collaboration tool, lack customization.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out from other similar products due to its seamless integration with the Microsoft 365 ecosystem, allowing users to collaborate easily across tools like Word, Excel, PowerPoint, and SharePoint. It combines chat, video meetings, file sharing, and task management in one platform, reducing the need to switch between apps. Additionally, its robust security features, scalability for organizations of all sizes, and support for third-party app integrations make it highly versatile.

What is your favorite aspect of this product?

My favorite aspect is its deep integration with other Microsoft 365 apps, which makes collaboration extremely smooth. Being able to work on documents directly within Teams, share files, and switch between chat, video calls, and project management tools all in one place saves a lot of time and keeps everything organized.

What do you dislike most about this product?

What I dislike is, its sometimes cluttered and overwhelming interface, especially when managing multiple teams and channels. It can be difficult to keep track of conversations or find important messages without better organization features.

What recommendations would you give to someone considering this product?

I'd recommend taking full advantage of its integration with Microsoft 365, as that's where it really shines. Make sure your team is familiar with its features, like shared channels, task management, and file collaboration, to get the most out of the platform. Also, invest some time in customizing notifications and settings to prevent information overload, especially if you have many teams or channels. Finally, keep in mind that it can take a little while to get used to the interface, so be patient as you get familiar with all the functionalities

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Microsoft Teams

What is Microsoft Teams?

Company Details

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Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

File Transfer File transfer services

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

Florence N.

Great Features.

Likeliness to Recommend

Pros

Ruupali S.

Best product

Likeliness to Recommend

Pros

Saravanan A.

Great collaboration tool, lack customization.

Likeliness to Recommend

Pros

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TeamViewer Remote

1
Since last award

Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Keyboard Mouse Control

File Transfer

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization