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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.0 /10

2939 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Enables Productivity
Respectful
Reliable
Performance Enhancing

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

File Transfer

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Sumit M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

All-in-One Collaboration Hub

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

I like it's deep integration with Microsoft 365, especially Outlook and SharePoint, sets it apart for seamless collaboration.

What is your favorite aspect of this product?

I really like how Microsoft Teams brings everything together like chat, video calls, file sharing, and task management. It reduces the need to switch between apps

What do you dislike most about this product?

The notification system can be overwhelming and hard to customize, often leading to missed messages or too many alerts.

What recommendations would you give to someone considering this product?

If you already use Microsoft 365, Teams is a natural fit, I recommend to prioritise the application over other apps for the purpose.

Pros

Effective Service
Reliable
Trustworthy
Unique Features

Chad N.

Role: Operations
Industry: Apparel
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2025

Great tool... when it works as its supposed to

Likeliness to Recommend

6 /10

What differentiates Microsoft Teams from other similar products?

Being built into the O365 suite is a big advantage - well integrated, cost included in package, etc.

What is your favorite aspect of this product?

That it is part of the O365 suite and is no extra charge,

What do you dislike most about this product?

Reliability is a major issue. This is why I have scored lower in a lot of areas, simply because I seem to have issues every time I use it. From not displaying certain people on camera, to loading and closing immediately when trying to enter a meeting - there seems to always be a problem that causes the meeting to be less effective,

What recommendations would you give to someone considering this product?

Define what your needs are and assess if it can support them

Pros

Trustworthy
Client Friendly Policies
Includes Product Enhancements
Security Protects

Cons

Less Reliable
Slower Product Innovation
Less Effective Service

Umran M.

Role: Information Technology
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

Unified communicator for MS office and business.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

clean and professional, ease of use and familiarity, especially with mainstream adoption of MS office throughout the corporate landscape.

What is your favorite aspect of this product?

MS Office integration and application compatibility. logical hierarchy, Chat engine for 1 to 1 and team collaboration. Quick video / voice call collaboration. Pinned access to different teams and channels, integrated calendar to schedule and view virtual meetings. Accessing shared files via the search feature works great and saves time. .

What do you dislike most about this product?

Performance can be problematic at times, with clear lag in video calls. Integration with other vendor applications is limited

What recommendations would you give to someone considering this product?

If you are comfortable with MS Office Suite and want something familiar and intuitive for Team collaboration and communication, then this is your product, What are you waiting for?

Pros

Reliable
Enables Productivity
Helps Innovate
Continually Improving Product

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

File Transfer File transfer services

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

Sumit M.

All-in-One Collaboration Hub

Likeliness to Recommend

Pros

Chad N.

Great tool... when it works as its supposed to

Likeliness to Recommend

Pros

Cons

Umran M.

Unified communicator for MS office and business.

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

File Transfer

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization