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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.0 /10

2945 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Enables Productivity
Respectful
Reliable
Performance Enhancing

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

File Transfer

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Rahul K.

Role: Information Technology
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Powerful collaboration, but can be overwhelming.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out for its deep integration with Microsoft 365, allowing seamless collaboration on Word, Excel, and PowerPoint documents. It offers robust chat, video conferencing, file sharing, and task management features, all within a unified platform. Teams also supports advanced security, compliance, and enterprise-level administration, making it particularly suited for organizations already using Microsoft’s ecosystem.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its seamless integration with Microsoft 365. It makes collaborating on documents, spreadsheets, and presentations within the app incredibly efficient, allowing users to work in real-time without leaving the platform. This centralizes communication and productivity tools, streamlining workflows for teams.

What do you dislike most about this product?

One of the drawbacks of Microsoft Teams is its complexity and steep learning curve, especially for new users. With so many features, settings, and integrations, it can feel overwhelming to navigate, particularly for smaller teams or those unfamiliar with Microsoft’s ecosystem. Additionally, it can become slow or cluttered when too many channels and files accumulate.

What recommendations would you give to someone considering this product?

For someone considering Microsoft Teams, I'd recommend ensuring your organization already uses or plans to adopt Microsoft 365, as Teams integrates best with those tools. Take time to familiarize yourself with its features and settings, as it can be complex. Start with clear structure and organization in your teams, channels, and permissions to avoid clutter. Also, encourage team members to utilize Teams for both communication and collaboration to fully leverage its capabilities, especially for file sharing and co-editing. Lastly, invest time in training to ensure everyone gets the most out of the platform.

Pros

Reliable
Performance Enhancing
Enables Productivity
Effective Service

Javier G.

Role: Sales Marketing
Industry: Media
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Features disappoint

Likeliness to Recommend

6 /10

What differentiates Microsoft Teams from other similar products?

Other tools really makes a differences rather than this.

What is your favorite aspect of this product?

Videoconferences are fluid.

What do you dislike most about this product?

Few features compared to other tools. Much more expensive than others.

What recommendations would you give to someone considering this product?

Focus on the cost / features relationships.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Sejal K.

Role: Industry Specific Role
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Teaming up with The Microsoft Teams

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Teams is deeply integrated with The Microsoft 365 suite and eliminates the need to switch between multiple apps.

What is your favorite aspect of this product?

It offers a methodical approach to project management and organisation through Threads and Channels.

What do you dislike most about this product?

Interface is bit Complex for new users and lack of Granular control.

What recommendations would you give to someone considering this product?

Choose the right notifications settings, Learn keyboard shortcuts to speed up your workflow and try new variety of collaborative features.

Pros

Helps Innovate
Reliable
Enables Productivity
Unique Features

Microsoft Teams

What is Microsoft Teams?

Company Details

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Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

File Transfer File transfer services

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

Rahul K.

Powerful collaboration, but can be overwhelming.

Likeliness to Recommend

Pros

Javier G.

Features disappoint

Likeliness to Recommend

Pros

Sejal K.

Teaming up with The Microsoft Teams

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

File Transfer

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization