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Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

9.0 /10

2945 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Enables Productivity
Respectful
Reliable
Performance Enhancing

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

File Transfer

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

John P.

Role: Sales Marketing
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Microsoft Continues to Fall Just Short

Likeliness to Recommend

6 /10

What differentiates Microsoft Teams from other similar products?

Products continue to contain annoying bugs that impact day to day functionality.

What is your favorite aspect of this product?

This does come automatically with Microsoft products, which keeps you from having to download something else, which is a plus.

What do you dislike most about this product?

Like all Microsoft products, Teams is just slightly off with it's overall feel, design, and implementation. Admittedly, this might be a personal preference, but these issues plague Teams just like all their other products.

What recommendations would you give to someone considering this product?

Be prepared to deal with bugs and updates that, while meant to improve things, actually make them crash.

Pros

Efficient Service
Effective Service
Saves Time
Respectful

Cons

Leverages Incumbent Status

Vinayak A.

Role: Information Technology
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Reliable with modern features.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Deep Integration with Microsoft 365: Seamlessly connects with Office apps like Word, Excel, and Outlook. Robust Collaboration Tools: Combines chat, video, file sharing, and task management in one place. Strong Security and Compliance: High-level security features suitable for enterprises. Customizable Channels and Tabs: Allows users to organize workspaces and add helpful apps. Streamlined Meeting Experience: Offers built-in tools for scheduling, recording, and live captions.

What is your favorite aspect of this product?

The seamless integration with Microsoft 365 tools makes collaboration incredibly efficient.

What do you dislike most about this product?

The notifications can be overwhelming and lack customization options for specific needs.

What recommendations would you give to someone considering this product?

Ensure your team is already using or planning to use Microsoft 365 for the best experience and take time to customize notifications and organize channels for efficient collaboration.

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Inspires Innovation

Mark B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Mission critical service for business operations

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Comes bundled with Microsoft 365. We heavily rely on Microsoft's services for us and our customers.

What is your favorite aspect of this product?

Quick, easy & gets work done fast. It just works

What do you dislike most about this product?

UI is less intuitive than Slack. Might just be me but the Slack design for channels & direct messages is better

What recommendations would you give to someone considering this product?

If you have Microsoft 365, stop using Skype, Cisco, Zoom or anything really. Teams just works. It's all you need.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Inspires Innovation

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

File Transfer File transfer services

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

John P.

Microsoft Continues to Fall Just Short

Likeliness to Recommend

Pros

Cons

Vinayak A.

Reliable with modern features.

Likeliness to Recommend

Pros

Mark B.

Mission critical service for business operations

Likeliness to Recommend

Pros

Most Popular Microsoft Teams Comparisons

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1
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Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

File Transfer

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization