Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

85

Audio Controls

83

File Transfer

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Dr Syed H.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Team, Let's Start Meeting

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The clear difference is that it is from Microsoft. Microsoft products are reliable and they leave no stone unturned in satisfying customer's need. Awesomely beautiful designed Microsoft Teams for having meetings with peers. As I am into healthcare management and I have my peers working abroad, so this is the best way for meeting and sharing documents. Currently, I am using this Microsoft Teams for all my business meeting needs.

What is your favorite aspect of this product?

The best feature is to fetch all your contacts from your Microsoft account and chat with them when required and the best thing is about calendar which reminds me of meetings.

What do you dislike most about this product?

I am currently using Microsoft Teams and till now I have not faced any issue with this. This is a marvelous added advantage from Microsoft and we as a team thank Microsoft wholeheartedly for issuing this software.

What recommendations would you give to someone considering this product?

Online meeting software are numerous in Market, but if you consider best for your company or organization, go for Microsoft Teams as it has much more added advantages you can utilize while you conduct or attend any meeting. Safe and Secure and it syncs your Microsoft contacts.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mohammad A.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Best platform for internal communication

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is an amazing tool to maintain real time connect with our dispersed team members. The remarkable integration of Microsoft between Teams and its Office 365 stack is what sets it different & better from others. Adroitly integrated with the other Microsoft office apps, it enables us for seamless collaboration, chat, e-meet, file sharing etc. Microsoft Teams is highly customizable with a clean and easy to use interface. In the present corona times, it has lately become a blessing for our work from home teams. Group meetings, daily reporting, virtual conferences, online sessions, screen sharing is no more a task now.

What is your favorite aspect of this product?

Microsoft Teams helps u to maintain a close connect with the socially distant teams through instant messaging, chat, virtual meetings, video conferences. Integration with Microsoft Office apps is the best feature of Teams. It allows easy access to Office productivity apps such as Excel and Word, as well as well as cloud storage and syncing solutions like SharePoint, Power BI, and Delve. At times, when there is a need for content collaboration or reporting, it works amazingly well for file sharing. The quick chat feature is a bonus feature that allows us to quickly communicate with the team members in the times of contingency.

What do you dislike most about this product?

The Graphical User Interface lacks functionality at Microsoft Teams. It is a complicated feature and requires extensive practice & guidance to implement it. Due to compartmentalized structure, Microsoft Teams presents an air of formality amongst the users. With a defined set of rules and communication norms, it tends to inhibit an open dialogue with the team members. Another thing which I strongly advise for improvement is the time taken to access & get online onto the platform. It takes a lot of time to connect to the server as compared to the other contemporary products.

What recommendations would you give to someone considering this product?

Microsoft Teams meets all my requirements, and I would suggest others to give it a try. It offers the best features to conduct meetings and share data and work-related files. The mobile app also works very smoothly along with almost all the features. The only downside is its over-dependence on network connectivity. It often gets dysfunctional when there is poor or limited network connectivity. It's a high bandwidth software which lags sometimes during traveling due to internet speed fluctuation. I would suggest to release lite version for the same. Otherwise, it is the best in the market out of all the similar available tool in the market.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Security Protects

Vijaykumar C.

  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

The hub for teamwork

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Setting up a video within seconds tom meet securely with colleagues Creating group chats to send messages and keep multiple people in the loop Sharing and editing filed securely and in real time

What is your favorite aspect of this product?

Recording meetings using the screen recording feature to share with members who may have missed the meeting

What do you dislike most about this product?

It has a lot of features and can take much time to customize. The implementation process takes time and too

What recommendations would you give to someone considering this product?

It provides file sharing options, chat, instant messaging, voice and video conferencing services to businesses of all sizes. I highly recommend as a unified communications-as-a-service provider.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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