Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

85

Audio Controls

83

File Transfer

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Ramakant R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Easy Collaboration tool for Corporate Meeting

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Team is a part of my daily work and activities. Microsoft Team is being used as a team collaboration tool for video meetings, training, and communication between departments, vendors, business partners. It provides all the features like file sharing, survey, audio call/ video call options. This is a perfect replacement for Skype business tool.

What is your favorite aspect of this product?

1. Screen Sharing 2. Team Collaboration 3. File Sharing 4. Audio & Video conferencing 5. Instant messaging 6. Real Time connectivity

What do you dislike most about this product?

Microsoft Team needs high bandwidth for audio and video conferencing.

What recommendations would you give to someone considering this product?

Microsoft Team is being used for virtual meetings, screen sharing & training purposes. The file-sharing option and edit option are really very good. The mobile app version of Microsoft Team is very light and easy to use. They work properly and smoothly with all its features. Save your documents and files safely. Calender option is available for meeting schedules for the team members.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Hamish D.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Easy to use and reliable

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Reliability, i've never had a call drop or quality reduced for any reason

What is your favorite aspect of this product?

Integration and ease of access. integrated well in to almost everything I've wanted it to, including android. ease of access: the web-based invite is a non-nonsense way to get people to come in on the meeting who don't already have MS teams installed. Many other providers have this feature but it seems there is more plugins and problems from those plugins compared to Teams

What do you dislike most about this product?

The range of functions could be more. Its definitely functional but i'd like to see cutting edge funtions

What recommendations would you give to someone considering this product?

For business, this is perfect. If you already run off windows, this is a dream to install/use

Pros

  • Reliable
  • Effective Service
  • Security Protects
  • Enables Productivity

Cons

  • Charges for Enhancements

Parul B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

All Rounder Platform with Wide Range of Features

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams has been widely adapted by organizations in the recent times. Once primary reason is the fact that with the Pandemic impacting the global operations, people have switched to newer ways of working, that is working from home. In these times, platforms like team really helps to continue develop connection between the team members, build trust and empathy due to easier option of connectivity. From technical standpoint, the application has all the features that are essential to send message, track tasks, connect using audio and video conferencing, share files etc.

What is your favorite aspect of this product?

Quoted Reply feature is really good especially when there are multiple discussions happening in the group chat. One can directly reply beneath the message indicating that the reply is especially on a specific topic being discussed.

What do you dislike most about this product?

The fact the Quoted Reply feature is only available on Mobile and not on the desktop version is an area of improvement for Teams.

What recommendations would you give to someone considering this product?

On and all, this platform has everything that one would need to establish collaboration between the team members and continue delivering value to the business due to this effective medium of communication. The audio and video conferencing capability lets users communicate and share knowledge, discuss concerns and issues, conduct webinars, and planning session etc. Features like broadcasting messages, file sharing, instant messaging, liking comments, etc are really unique and make this an easy pick over other products in the market.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Helps Innovate

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