

What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
File Transfer
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Score 8.9
View Microsoft Teams in this category (opens in a new tab)
Business Instant Messaging - Enterprise
Score 8.8
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Score 8.7
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews

Tomas M.
- Role: Consultant
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jul 2021
Great tool but some parts just too basic/ absolete
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Wide range of integrations via Marketplace
What is your favorite aspect of this product?
Simple use and smooth change from PC to mobile.
What do you dislike most about this product?
1.Everything in one box. If you have 2 or more screens you can take out selected chat only. 2. You can not download list of members of your Team without administrator.
What recommendations would you give to someone considering this product?
If more of your Business partners are using MSTeams you should join. Its more powerful if used across more teams/ organisations.
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Includes Product Enhancements
Please tell us why you think this review should be flagged.
Pradnya P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2021
MS Teams - Amazing tool for Collaboration !
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
MS teams is the best product for collaboration and most widely used software in any type of industry. Very user friendly and has simple user interface with lot of great features for communication due to which it makes stand apart from other collaboration tools like Zoom and Skype. It has helped lot of projects in this bad pandemic time, many are asked to work from home and to be in touch and collaborate MS teams has helped a lot in very minimal time, transitions were carried very smoothly on MS teams. Best part was to use MS Teams there is no training required, beginners can easily navigate and take control on all its features.
What is your favorite aspect of this product?
There are lot of great features of this product which helps in all our day's activity - - It has impressive user interface which is easily be used by beginners - It provides best audio and video quality which helps during meetings - Meetings can be easily scheduled and attended - Instant messaging, group chat helps to be in touch all the time and be updated with work's progress - Screen sharing helps to collaborate and work together on any single task - Meetings can be recorded easily and can be used for future references
What do you dislike most about this product?
I have no dislikes at all as it had served all my purpose and works very effectively and efficiently. Definitely waiting to use it again in near future.
What recommendations would you give to someone considering this product?
MS Teams has lot of great features which can be utilised very easily for communication. I am very much positive on this tool and would strongly recommend to user where there is a requirement of collaboration. Best features under great brand
Pros
- Continually Improving Product
- Efficient Service
- Inspires Innovation
- Client Friendly Policies
Please tell us why you think this review should be flagged.

Caitlynn D.
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jun 2021
Effective communication and collaboration tool
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams allows users to communicate and collaborate with each other from anywhere in the world. Additionally, it can be synced with multiple other products whether Microsoft or another platform.
What is your favorite aspect of this product?
The feature I use the most is that chat feature, however, the teams group where files can be uploaded, shared, and edited is an excellent resource within the platform versus having to be connected to the network or use a different cloud product. With everything being integrated it saves time and resources.
What do you dislike most about this product?
I have not come across any issues with Microsoft Teams.
What recommendations would you give to someone considering this product?
Anyone who needs to either communicate, meet virtually, or collaborate with someone else would benefit from using Microsoft Teams.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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