Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

85

Audio Controls

83

File Transfer

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Tomas M.

  • Role: Consultant
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Great tool but some parts just too basic/ absolete

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Wide range of integrations via Marketplace

What is your favorite aspect of this product?

Simple use and smooth change from PC to mobile.

What do you dislike most about this product?

1.Everything in one box. If you have 2 or more screens you can take out selected chat only. 2. You can not download list of members of your Team without administrator.

What recommendations would you give to someone considering this product?

If more of your Business partners are using MSTeams you should join. Its more powerful if used across more teams/ organisations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Includes Product Enhancements

Pradnya P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

MS Teams - Amazing tool for Collaboration !

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

MS teams is the best product for collaboration and most widely used software in any type of industry. Very user friendly and has simple user interface with lot of great features for communication due to which it makes stand apart from other collaboration tools like Zoom and Skype. It has helped lot of projects in this bad pandemic time, many are asked to work from home and to be in touch and collaborate MS teams has helped a lot in very minimal time, transitions were carried very smoothly on MS teams. Best part was to use MS Teams there is no training required, beginners can easily navigate and take control on all its features.

What is your favorite aspect of this product?

There are lot of great features of this product which helps in all our day's activity - - It has impressive user interface which is easily be used by beginners - It provides best audio and video quality which helps during meetings - Meetings can be easily scheduled and attended - Instant messaging, group chat helps to be in touch all the time and be updated with work's progress - Screen sharing helps to collaborate and work together on any single task - Meetings can be recorded easily and can be used for future references

What do you dislike most about this product?

I have no dislikes at all as it had served all my purpose and works very effectively and efficiently. Definitely waiting to use it again in near future.

What recommendations would you give to someone considering this product?

MS Teams has lot of great features which can be utilised very easily for communication. I am very much positive on this tool and would strongly recommend to user where there is a requirement of collaboration. Best features under great brand

Pros

  • Continually Improving Product
  • Efficient Service
  • Inspires Innovation
  • Client Friendly Policies

Caitlynn D.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Effective communication and collaboration tool

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams allows users to communicate and collaborate with each other from anywhere in the world. Additionally, it can be synced with multiple other products whether Microsoft or another platform.

What is your favorite aspect of this product?

The feature I use the most is that chat feature, however, the teams group where files can be uploaded, shared, and edited is an excellent resource within the platform versus having to be connected to the network or use a different cloud product. With everything being integrated it saves time and resources.

What do you dislike most about this product?

I have not come across any issues with Microsoft Teams.

What recommendations would you give to someone considering this product?

Anyone who needs to either communicate, meet virtually, or collaborate with someone else would benefit from using Microsoft Teams.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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