Microsoft Corporation

Microsoft Teams

Composite Score

8.7 /10

CX Score

8.9 /10

2816 Reviews Write a Review

Claim Software

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Enables Productivity
Respectful
Reliable
Trustworthy

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Keyboard Mouse Control

File Transfer

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Monica L.

Role: C-Level
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2020

Very usuable after some training.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Integration with Outlook.

What is your favorite aspect of this product?

Easy screen share, background features.

What do you dislike most about this product?

Learning curve, chat and event features are not intuitive

What recommendations would you give to someone considering this product?

Find and watch tutorial videos, or an experienced user to show you the ropes.

Pros

Reliable
Performance Enhancing
Enables Productivity
Saves Time

Cons

Vendor's Interest First
Vendor Friendly Policies
Under Delivered

Donna C.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2020

Great internal communication feature

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams lets us customize teams without a company department or company division. Once the team is created you can communicate with the entire team with one simple message. Each team member receives an alert when a new message is sent. Many features to customize based on your needs. You can also set up a Microsoft Teams call instantly and once an invitation is sent you can join the call in a matter of seconds. You can join with or without your camera and the audio is automatically on. Screen sharing is critical, especially during this remote work from home period. It lets you get involved on a personal level.

What is your favorite aspect of this product?

Microsoft Teams calls are so easy to set up and join. Screen sharing is very important.

What do you dislike most about this product?

Alerts are not sent for all the Teams I am a member of which is frustrating.

What recommendations would you give to someone considering this product?

Give it a try - it will simply and keep your team well connected using Team Messages or Video Chats or Screen Sharing. All great features that every business would benefit from using.

Pros

Helps Innovate
Reliable
Saves Time
Performance Enhancing

Cons

Commodity Features

Role: Operations
Industry: Retail
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Nov 2020

We all need to use some form of this now.....

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Enables Productivity
Continually Improving Product
Reliable

Cons

Commodity Features
Less Efficient Service
Vendor's Interest First

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

File Transfer File transfer services

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

Monica L.

Very usuable after some training.

Likeliness to Recommend

Pros

Cons

Donna C.

Great internal communication feature

Likeliness to Recommend

Pros

Cons

We all need to use some form of this now.....

Likeliness to Recommend

Pros

Cons

Most Popular Microsoft Teams Comparisons

Zoom

Google Meet

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer Remote

1
Since last award

Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Keyboard Mouse Control

File Transfer

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization