What is HubSpot Marketing Hub?

Marketing Hub is the all-in-one marketing automation software that connects customer insights through our Smart CRM. Attract attention to your business and collect contacts. Engage leads and customers at the right place and time. From attracting visitors to closing customers, HubSpot brings your entire marketing funnel together for less hassle, more control, and an inbound marketing strategy that actually works.

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Awards & Recognition

HubSpot Marketing Hub won the following awards in the Social Media Monitoring category

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HubSpot Marketing Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Marketing Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Marketing Hub?

2% Negative
4% Neutral
94% Positive

Pros

  • Performance Enhancing
  • Respectful
  • Reliable
  • Enables Productivity

Feature Ratings

Average 84

Social Media Channel Integration Inbound

85

Visual Analytics

85

Dashboards and Reporting

85

Publishing

85

Collaboration

85

Audience Segmentation

84

Influencer Identification

82

Sentiment Analysis

81

Competitor Tracking

80

Vendor Capability Ratings

Average 84

Breadth of Features

86

Ease of Implementation

86

Quality of Features

85

Business Value Created

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Ease of IT Administration

84

Ease of Customization

83

Usability and Intuitiveness

83

Ease of Data Integration

82

Vendor Support

82

HubSpot Marketing Hub Reviews

Cassandra T.

  • Role: Sales Marketing
  • Industry: Chemicals
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

Top line in the market but improvements required

Likeliness to Recommend

10 /10

What differentiates HubSpot Marketing Hub from other similar products?

It's very handy, creating landing pages is very easy with its drag and drop feature. When making a comparison of HS with salesforce, we prefer using Hubspot for creating landing pages, optimizing campaigns and test the campaigns (A/B testing)

What is your favorite aspect of this product?

It helps you with lead nurturing and lead generation which makes it very effective at it, as scoring all the leads is very easy on Hubspot, using that feature to qualify leads for marketing and sales makes the work process to be very easy and effective.

What do you dislike most about this product?

Reporting is very basic, there should be improvements in that area, the workflows and use of workflows are also very basic. there should be improvements around the area of list segmentation is currently outdated and with multiple active lists, it gets confusing for users to segment audiences easily.

What recommendations would you give to someone considering this product?

I would highly recommend this product for small and medium-sized businesses, it helps B2B specifically for lead generation and nurturing campaigns, the ABM within Hubspot is very efficient too. The use of landing pages creation is my favourite as it requires no technical expertise to use just simply drag and drop, same for the email creation. AB testing campaigns cannot get more simple than using Hubspot, the use of workflows is very effective for marketing automation.

Pros

  • Continually Improving Product
  • Security Protects
  • Enables Productivity
  • Efficient Service

Cons

  • Commodity Features

Bryan H.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Powerful, Effective and Enjoyable to Use

Likeliness to Recommend

10 /10

What differentiates HubSpot Marketing Hub from other similar products?

HubSpot Marketing Hub is in a league of its own. The user interface is incredible, it's easy to use while still offering a breadth of powerful features, and it improves our B2B marketing efforts. There's something so streamlined and efficient about HubSpot that sets it apart from other products.

What is your favorite aspect of this product?

The user interface — this makes learning the product, accomplishing goals, and improving business productivity possible. Other tools appear to be stuck in the past, but HubSpot is a wonderful, intuitive program.

What do you dislike most about this product?

Price is incredibly high, but it's an investment. Our team was extremely reluctant to pursue HubSpot for years due to the cost for years. However, it's made all the difference for our team.

What recommendations would you give to someone considering this product?

HubSpot offers a free trial period to see if it's the right fit for your organization. I think it's definitely worth considering, despite the high price tag.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Caring

Shan A.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

It does many things which are essential for all

Likeliness to Recommend

10 /10

What differentiates HubSpot Marketing Hub from other similar products?

The HubSpot marketing hub differs from all of its competitors, the best thing which differentiates Hubspot from its competitors is the lead scoring system of HubSpot which is very easy to use and helps businesses to score their leads based on their actions.

What is your favorite aspect of this product?

Personally, I love the email automation feature of HubSpot, as it is very easy to use and the feature which allows you to set up different workflows, this helps businesses with lead generation and lead nurturing campaigns. The event and campaign management is one of the best available in the market as it allows you to integrate with many different platforms, we use zapier and zoom together for carrying out different live and on-demand webinars.

What do you dislike most about this product?

I don't see any flaws in HubSpot except their phone app which is very basic does not do much. If we compare other competitors their mobile app is much better with UX and UI. Also, the enterprise version is a bit pricey, no doubt it does a lot for the business but also comes with a great cost.

What recommendations would you give to someone considering this product?

Personally, I find Hubspot as our main tool which has boosted our sales within the first quarter of using the platform, for lead generation and nurturing campaigns it has been the best tool for us. The chat flow feature is one of the best which allows you to allocate conversions to available agents easily and set up workflows and chat flows as per the requirement. Every business needs to test their campaigns before launching to big markets, HubSpot A/B testing feature makes the campaigns more effective than what they currently are. The list segmentation and management is one of the essential tools used by our business.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

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