HubSpot Marketing Hub Logo Award Winner Product Badge
HubSpot Marketing Hub Logo Award Winner Product Badge
HubSpot

HubSpot Marketing Hub

Composite Score
9.0 /10
CX Score
9.2 /10

What is HubSpot Marketing Hub?

Marketing Hub is the all-in-one marketing automation software that connects customer insights through our Smart CRM. Attract attention to your business and collect contacts. Engage leads and customers at the right place and time. From attracting visitors to closing customers, HubSpot brings your entire marketing funnel together for less hassle, more control, and an inbound marketing strategy that actually works.

Company Details

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In Partnership With SelectHub

Awards & Recognition

HubSpot Marketing Hub won the following awards in the Marketing Automation - B2C category

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HubSpot Marketing Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Marketing Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Marketing Hub?

1% Negative
5% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 86

Email Marketing Automation

90

Marketing Analytics

87

Marketing Project Management

86

Customer Journey Modelling

86

Social Media Marketing Management

85

SMS Marketing

85

Mobile Marketing Management

84

Marketing Asset Management

84

Marketing Master Data Management

84

Multivariant Testing

83

Vendor Capability Ratings

Average 85

Business Value Created

87

Quality of Features

86

Breadth of Features

86

Product Strategy and Rate of Improvement

85

Usability and Intuitiveness

85

Availability and Quality of Training

85

Ease of Implementation

85

Ease of Data Integration

84

Ease of IT Administration

83

Ease of Customization

83

Vendor Support

82

HubSpot Marketing Hub Reviews

Christopher O.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Pricey, but if you use to the fullest worth it

Likeliness to Recommend

10 /10

What differentiates HubSpot Marketing Hub from other similar products?

The integrated aspects of it are unmatched. Having your CRM connected to your marketing software is incredible for reporting and just an overall synced up business

What is your favorite aspect of this product?

Email automation through workflows is incredibly powerful, and if you plan things well you can sit back and just tweak content from time to time

What do you dislike most about this product?

The price is a lot and if you don't dedicate time to getting things set up and integrated you can spend a lot of money for less return

What recommendations would you give to someone considering this product?

Be ready to ditch many of your other systems. HubSpot works best when everything is aligned and connected across marketing, sales, and service.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Karisan J.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

"Great and helpful marketing tool but bit pricey"

Likeliness to Recommend

9 /10

What differentiates HubSpot Marketing Hub from other similar products?

I enjoy how simple landing pages and forms can be used to generate leads both online and at events. It is quite simple to duplicate the setup for other campaigns and events. The contacts that are obtained are immediately entered into HubSpot CRM and can be allocated to sales for further action. I frequently use it for my events. Customer service is always helpful when I need it. It is simple, so I don’t have to devote a lot of time to training, and when I don’t know how to do something, the HubSpot representatives are quick and knowledgeable.

What is your favorite aspect of this product?

It’s fairly straightforward. I don’t need to change any complex settings, and the interface is wonderful. And the workflow is game-changing. This automation makes it much easier to create nurture sequences, add audiences to specific lists, sync with advertisements and emails, and so on. If I want to be efficient and don’t want to spend much time getting started, HubSpot Marketing Hub is the best option. I use HubSpot Marketing Hub every single day and I cannot operate without it.

What do you dislike most about this product?

The platform lacks some logic flows, although they are minor (for example, the ability to add logic to a form submission, such as directing someone to one landing page rather than another if they click yes). Otherwise, I haven’t found anything to hate.

What recommendations would you give to someone considering this product?

The most useful aspect of the HubSpot Marketing Hub is that all of my company actions (for example, marketing emails, workflows, and quotes) are logged and can simply be translated into KPIs as a dashboard for my department. I use it daily since it streamlines the majority of what I do in marketing; I adore it.

Pros

  • Continually Improving Product
  • Unique Features
  • Efficient Service
  • Caring

Cons

  • Charges for Enhancements

Karen L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

HubSpot offers advantages for prioritization

Likeliness to Recommend

9 /10

What differentiates HubSpot Marketing Hub from other similar products?

Among the best is HubSpot's robust lead scoring model, which is powered by more than 20 engagement signals. Marketers can assign weighted values to actions such as website visits, form submissions, and email opens to determine a contact's purchase intent mathematically. The dashboard simplifies the process of identifying leads that are ready for sales outreach versus those that require nurturing. This level of insight streamlines follow-up and improves ROI.

What is your favorite aspect of this product?

As a marketing performance manager, the ability to distinguish the best leads from the rest is invaluable when it comes to focusing limited resources. I appreciate how HubSpot's scoring brings all prospect activity into one centralized system. Their actions seamlessly roll up to provide a full multitouch attribution view, whether contacts enter through social, paid, organic search, or on-site conversions. This cross-channel data powers highly targeted nurturing and ensures no qualified lead slips through cracks.

What do you dislike most about this product?

However, HubSpot's scoring could be more automated for small business users. Although the model is robust, inexperienced teams may find it challenging to optimize variables without guidance. To lower the knowledge barrier, intelligent presets tuned to specific industries or business types should be provided. However, non-technical teams can still benefit from the intuitive interface even without advanced customizations.

What recommendations would you give to someone considering this product?

Overall, HubSpot's unified data model and lead scoring capabilities are invaluable for prioritizing top opportunities. Marketers can focus their efforts where they will see the highest payoff by quantifying intent through comprehensive engagement signals. Using this tool is essential for performance teams seeking to optimize lead conversion and streamline outreach.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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