HubSpot Marketing Hub Logo Award Winner Product Badge
HubSpot Marketing Hub Logo Award Winner Product Badge
HubSpot

HubSpot Marketing Hub

Composite Score
9.0 /10
CX Score
9.2 /10

What is HubSpot Marketing Hub?

Marketing Hub is the all-in-one marketing automation software that connects customer insights through our Smart CRM. Attract attention to your business and collect contacts. Engage leads and customers at the right place and time. From attracting visitors to closing customers, HubSpot brings your entire marketing funnel together for less hassle, more control, and an inbound marketing strategy that actually works.

Company Details

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In Partnership With SelectHub

Awards & Recognition

HubSpot Marketing Hub won the following awards in the Marketing Automation - B2C category

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HubSpot Marketing Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Marketing Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

99 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Marketing Hub?

1% Negative
4% Neutral
95% Positive

Pros

  • Performance Enhancing
  • Respectful
  • Reliable
  • Effective Service

Feature Ratings

Average 86

Email Marketing Automation

90

Marketing Analytics

86

Marketing Project Management

86

Customer Journey Modelling

86

Social Media Marketing Management

85

Mobile Marketing Management

84

Marketing Asset Management

84

Marketing Master Data Management

84

SMS Marketing

83

Multivariant Testing

82

Vendor Capability Ratings

Average 84

Quality of Features

87

Business Value Created

86

Breadth of Features

86

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

85

Ease of Implementation

85

Usability and Intuitiveness

85

Ease of Data Integration

84

Ease of IT Administration

82

Ease of Customization

82

Vendor Support

82

HubSpot Marketing Hub Reviews

Kristen P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Made Us a More Efficient Team!

Likeliness to Recommend

9 /10

What differentiates HubSpot Marketing Hub from other similar products?

The ability to have everything in one place has certainly contributed to the increased productivity and efficiency of our marketing team. We can create automated workflows for customer onboarding and software licensure distribution, assess the success of email campaigns and landing pages, build forms for lead capture, and more. We can also build dashboards to combine data and get a bird's eye view of the success of omnichannel campaigns.

What is your favorite aspect of this product?

When building forms, there is a library of contact fields provided that were used in other lead-gathering activities. The forms sync with our customer database, which is updated with current information at the same time a form for an event or other marketing activity is submitted. In addition, the contact fields can be easily dropped into place and customized, if needed. So, building and publishing a form is quite a quick process.

What do you dislike most about this product?

The platform does require some training, and our team is mostly learning on our own and independently. I wish there was a video onboarding journey or other material to help us get established quickly. However, their technical support team is unmatched. They are really the kindest team that we've worked with, and their support will work with you to solve issues together.

What recommendations would you give to someone considering this product?

When establishing Hubspot with your team, be prepared to learn constantly. There is so much that can be done with this platform that the sky is the limit for campaign management and connecting with their support team with any questions is the best way to understand each caveat of this platform (especially with workflow triggers!).

Pros

  • Enables Productivity
  • Respectful
  • Continually Improving Product
  • Trustworthy

Eric P.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

We think it's a fantastic advertising tool.

Likeliness to Recommend

10 /10

What differentiates HubSpot Marketing Hub from other similar products?

Hubspot Marketing Hub, with its many useful features in an one location, is a good choice for companies of any size. The currently offered package provides excellent value for the money, but its set of included functions is very restricted. If your business expands and your marketing requirements become more complex, you may find that you need to switch to the premium plan. The professional package is a terrific way to take use of its smarts and automation features, which may help you save both time and money.

What is your favorite aspect of this product?

A small team may accomplish the task of a much bigger one by using the professional product, which is a wonderful deal considering all of the features it offers. Always learning from customers' feedback, product development never stops. We've always been included in beta tests for new features, and our feedback has always been used to make the product better practically immediately. I really like it a lot!

What do you dislike most about this product?

One major drawback is that the capabilities available in the package for smaller organizations are more restricted. As soon as you realize you need access to more complex capabilities, you will upgrade from the affordable but limited starting plan to the more comprehensive but pricey professional package. For startups without the capital to immediately purchase the professional package, this might come as a rude awakening.

What recommendations would you give to someone considering this product?

With so many options available on Hubspot's marketing platform, it might be challenging to make the most of the platform's many useful tools. Yet, in my opinion, you have nothing to lose by trying, especially because you may improve your business to its fullest potential at no additional cost. I think it would be a great assistance to small businesses if Hubspot included some of the premium capabilities in their free basic plan.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Frank R. C.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Marketing contact management is challenging to do

Likeliness to Recommend

9 /10

What differentiates HubSpot Marketing Hub from other similar products?

It makes it easier for the team to share knowledge, manage work and input data for our company. Because the information is presented chronologically, it is simple to read.

What is your favorite aspect of this product?

To work in MA for the first time, I signed up for the marketing center of Hubspot, which I use as a CRM. I have created LP and HTML mail without code, and it is easy to do anything from sending mail bounce checks to automatic mail bounce actions. Compared to other specialized MA tools, the ease of use makes it very easy from a first-time MA tool user's point of view. Since all the information is gathered during sending, describing how it works is simpler.

What do you dislike most about this product?

A maximum number of people can be charged for marketing contacts. However, if you want to work within a specific budget, you only have to make the right contacts and marketing contacts. However, many salespeople are involved, which can be challenging to maintain. I don't have a specific idea that this should be the case, but I would appreciate adding a feature that would make it convenient to manage marketing contacts, including creating rules.

What recommendations would you give to someone considering this product?

The production of LPs, which used to be outsourced, is now possible. This will take about half an hour. It also establishes a pattern from lead creation to closure, removing the requirement for personalized attention. In addition, there is a history and progress record of all meetings with employees. This allowed all employees to view the document, even if they were not responsible for the company.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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