What is HubSpot Marketing Hub?

Marketing Hub is the all-in-one marketing automation software that connects customer insights through our Smart CRM. Attract attention to your business and collect contacts. Engage leads and customers at the right place and time. From attracting visitors to closing customers, HubSpot brings your entire marketing funnel together for less hassle, more control, and an inbound marketing strategy that actually works.

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Awards & Recognition

HubSpot Marketing Hub won the following awards in the Marketing Platforms - Enterprise category

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HubSpot Marketing Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Marketing Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Marketing Hub?

1% Negative
2% Neutral
97% Positive

Pros

  • Effective Service
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Feature Ratings

Average 86

Email Marketing Automation

89

Advanced Campaign Management

88

Marketing Workflow Management

87

Marketing Asset Management

87

Marketing Operations Management

86

Marketing Analytics

86

Mobile Marketing Management

85

Social Media Marketing Management

85

Community Marketing Management

84

Multi Channel Integration

84

Advanced Data Segmentation

83

Vendor Capability Ratings

Average 85

Business Value Created

87

Ease of Implementation

87

Breadth of Features

87

Quality of Features

86

Availability and Quality of Training

85

Usability and Intuitiveness

85

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

HubSpot Marketing Hub Reviews

Mateo Alejandro G.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2022

The best marketing and meetings with us

Likeliness to Recommend

9 /10

What differentiates HubSpot Marketing Hub from other similar products?

With HubSpot we found a place where they have a software that is completely oriented to automate marketing, sales and service processes with the sole purpose of helping us as professionals to develop inbound marketing strategies. Thanks to the fact that it allows us to control our marketing and sales actions in one place without the need to go to another platform.

What is your favorite aspect of this product?

This software makes all of our tools helpful for: resolving all deals, raising tickets, answering customer questions in real time and helping with email follow-up and two-way communication as well as one of its best features for us is the integration of the chat bot! For immediate customer response and no waiting list as the bot itself responds directly.

What do you dislike most about this product?

It would be very helpful to implement integrated functions, such as alerts and reminders, would make life easier as well as switching between screens, platforms and panels because it is not always intuitive as its drag and drop function for web pages. and a synchronization with Shopify, because several customers may come from that platform.

What recommendations would you give to someone considering this product?

We can say that this type of software is the most suitable because of its automation that helps us to get interested customers because we are in constant contact so we don't lose it. We also like its ease to review and control tasks and projects. As well as to verify that employees are productive. They are the most suitable for mass emails, for tracking opens so that they work properly.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

Elinor S.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Solution to create content and report data.

Likeliness to Recommend

9 /10

What differentiates HubSpot Marketing Hub from other similar products?

The first step would be to automate procedures among the many hubs they provide. Second, the capability to track and examine user and customer activity from the very beginning to the very end. Our ability to identify who we are reaching and who we are not is getting better. The reports function effectively by displaying the origins of new connections, such as offline sources, Salesforce or other connectors, and help us keep track of our new contacts. With the way we can automate it and put it up, A/B testing is very simple.

What is your favorite aspect of this product?

I adore Hubspot smart content tool for emails and landing sites since it enables me to offer particular individuals customized information, forms, and graphics depending on various contact lists. The ability to link and evaluate each stage of the purchasing process with a single tool, therefore enhancing the overall consumer experience.

What do you dislike most about this product?

The complete stack solution has a hefty price tag, and every year they try to charge you for premium level memberships for things that were previously provided in the basic plans. I am aware that Hubspot cares about its customers and that they have improvement goals. I am aware of this because they just distributed a survey to gather detailed input on CTA buttons.

What recommendations would you give to someone considering this product?

I'm sure you'll enjoy it if you give it a go and look at some of their classes on using various Hubspot features (it's actually fairly simple to understand and utilize). Start with the sales or marketing center and work your way up from there if you're scared to purchase the complete stack of tools.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

David H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Easy to use and great user interface

Likeliness to Recommend

10 /10

What differentiates HubSpot Marketing Hub from other similar products?

Lost of function and user interface.

What is your favorite aspect of this product?

Our marketing team can manage all of our tasks, including blogs, landing pages, social media, and campaign tracking, using the Marketing Hub. Its tools are incredibly simple to use, and HubSpot's website is filled with a wealth of excellent learning resources.

What do you dislike most about this product?

HubSpot should offer additional choices for modifying UTMs and campaign tracking, in my opinion. For internal use, we modify our UTMs slightly, and HubSpot appears to replace the UTMs we employ if a campaign is tied to an email or landing page.

What recommendations would you give to someone considering this product?

Giving us a single platform where we can track and manage all of our marketing campaigns.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity