Atlassian

Jira

Composite Score

9.0 /10

CX Score

9.2 /10

730 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

0 Top Rated Capabilities

9 Top Rated Features

2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

2% Neutral

96% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 88

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Notifications

Task Reporting

Drag and Drop Prioritization

Due Dates

Add Notes

Vendor Capability Ratings

Average 82

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Busayo A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

My personal review on Jira

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is specifically designed to support Agile methodologies, including Scrum and Kanban. It also has highly customizable Scrum and Kanban boards to fit team workflows.

What is your favorite aspect of this product?

Ability to create custom fields to capture specific information relevant to the project.

What do you dislike most about this product?

The interface can be overwhelming due to the sheer number of features and options available.

What recommendations would you give to someone considering this product?

Start by assessing your team's needs and beginning with a small pilot project to familiarize everyone with Jira, while leveraging its customization and integrations to match your workflows. Invest in training, optimize performance, and regularly review your setup to ensure Jira meets your project management goals effectively.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Aprajita S.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2025

Powerful Issue Tracking & Project Management Tool!

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira provides end-to-end visibility from development till release

What is your favorite aspect of this product?

Provide integrations with different other tools, has plugins for reporting. Helps to make analysis using velocity tracking and burndown charts.

What do you dislike most about this product?

Overall a good product, but the UI could have been better. Also all the fields can not be edited until you explicitly go and edit.

What recommendations would you give to someone considering this product?

If you are looking for a tool that can help you for sprint planning, backlog management, and tracking work progress then consider using Jira.

Pros

Saves Time
Continually Improving Product
Reliable
Enables Productivity

Bethsheeba M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2025

End to end solutions..

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

User friendly project tracking tool.

What is your favorite aspect of this product?

Visual representation is good.

What do you dislike most about this product?

Nothing as of now.

What recommendations would you give to someone considering this product?

A good tracking tool which has integration with test management tool.

Pros

Unique Features
Efficient Service
Helps Innovate
Continually Improving Product

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Prioritization Ability to assign a priority to tasks.

Task Categorization Ability to categorize tasks

Add Attachments Ability to add attachments for tasks

Notifications Tool alerts business of an application generated event.

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Due Dates Ability to track due dates of tasks

Add Notes Ability to add free form notes to tasks

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Product Management

Project Management - Enterprise

Application Lifecycle Management

Jira Reviews

Busayo A.

My personal review on Jira

Likeliness to Recommend

Pros

Aprajita S.

Powerful Issue Tracking & Project Management Tool!

Likeliness to Recommend

Pros

Bethsheeba M.

End to end solutions..

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Notifications

Task Reporting

Drag and Drop Prioritization

Due Dates

Add Notes

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support