Atlassian

Jira

Composite Score

9.0 /10

CX Score

9.2 /10

824 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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1 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

0 Top Rated Capabilities

9 Top Rated Features

2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Respectful

Feature Ratings

Average 87

Task Assignment

List Tasks

Task Status

Task Categorization

Task Prioritization

Add Attachments

Task Reporting

Notifications

Drag and Drop Prioritization

Add Notes

Due Dates

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Evans L.

Role: Operations
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2025

Jira Drives Project Success.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira stands out from other project management tools with its powerful issues tracking,highly customizable workflows, and strong support for agile methodologies.Its allows teams to manage tasks in detail,trailor workflows to their processes,and track progress with robust reporting and dashboards.Jira integrates seamlessly with development and communication tools, scales well for both small and large teams.

What is your favorite aspect of this product?

My favorite aspect of Jira is its powerful reporting and analytics, which help teams make smart,data driven decisions.Its value its seamless integrations and messaging platforms for smooth workflow management.

What do you dislike most about this product?

What I dislike most about Jira is its cost,which can be challenge for smaller teams or individual users.Additionally, it's complex interface can be overwhelming for non-technical users,making the learning curve steeper that with other tools.

What recommendations would you give to someone considering this product?

I will recommend Jira to someone looking to Improve communication and project visibility.It serves as central hub for updates,feedback, and task tracking.helping everyone stay aligned.With clear insights into progress and upcoming milestones,it's great look for teams that value transparency and collaboration.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ananya g.

Role: Industry Specific Role
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

Good and comfortable

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Features and cost

What is your favorite aspect of this product?

SLA management

What do you dislike most about this product?

Little drawbacks

What recommendations would you give to someone considering this product?

Good to go

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Vendor Friendly Policies

Celestine D.

Role: Operations
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2025

Powerful but Complex

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Its deep Agile integration, highly customizable workflows, and strong ecosystem of add-ons like confluence

What is your favorite aspect of this product?

My favorite aspect is its customizable workflows, which help streamline project management and adapt to different team needs efficiently.

What do you dislike most about this product?

Its overly complex interface, which makes simple tasks unnecessarily time consuming.

What recommendations would you give to someone considering this product?

Use JIRA if you need robust agile project management, detailed tracking, and integrations

Pros

Performance Enhancing
Saves Time
Respectful
Continually Improving Product

Cons

Vendor's Interest First
Vendor Friendly Policies
Less Friendly Negotiation

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Jira Ratings

90 Likeliness to Recommend

1 Since last award

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Categorization Ability to categorize tasks

Task Prioritization Ability to assign a priority to tasks.

Add Attachments Ability to add attachments for tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Notifications Tool alerts business of an application generated event.

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Add Notes Ability to add free form notes to tasks

Due Dates Ability to track due dates of tasks

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle Management

Jira Reviews

Evans L.

Jira Drives Project Success.

Likeliness to Recommend

Pros

ananya g.

Good and comfortable

Likeliness to Recommend

Pros

Cons

Celestine D.

Powerful but Complex

Likeliness to Recommend

Pros

Cons

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1
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Feature Ratings

Task Assignment

List Tasks

Task Status

Task Categorization

Task Prioritization

Add Attachments

Task Reporting

Notifications

Drag and Drop Prioritization

Add Notes

Due Dates

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support